Mentor - Tangerang

Wall Street English

Tangerang, Indonesia

IDR 5,000,000 - 5,000,000/month

Other

Full-Time

1 - 3 years of experience

Posted a month agoUpdated 10 days ago

Job description

Position : Mentor
Your key goals are :
Deliver and strengthen the WSE Experience for our Members
Support our Members proactively so that they achieve their goals
Support with the organization and communicating of class schedules, events and its booking/reservation handling
Engage with our Members to get Referrals and/or Renewals
Reports to : Centre Experience Manager
As our Mentor you are central to our Members’ learning and experience. Through providing a nurturing, fun and interactive environment while building relationships with our Members, you have a unique opportunity to have a significant positive impact on their personal and professional lives. 
You are the face of your Center and the first representation of the premium experience that all Staff, Members, prospects and guests encounter.
You will need to be able to identify varying levels of support, approaches and techniques to maximize an individual Member’s needs. This will require that you are able to adapt and anticipate an individual’s needs and inspire them to succeed. The exceptional experience and care that you will provide leads to Renewals and Referrals and the strengthening of the Wall Street English brand and its unique experience offering.  
Duties and Responsibilities :
Supporting our Members progress by providing on going and consistent support, advice, coaching and feedback
Understanding each individual learner’s psychology and tailoring your mentoring skills accordingly to provide guidance that is personalized to their needs
Developing strong relationships both on-line and in person to build on trust and genuine care with a diverse Member community
Promoting the Wall Street English Method and an all English environment in consistent and creative ways
Keeping up to date and abreast of our Members progress to pass on relevant information to the Experience and Sales Teams and take necessary actions
Being our Digital Lab/Speaking Center’s eyes and ears by proactively spotting and reading expressed and unexpressed needs from our Members to put in place the right supportive actions
Working in our Digital Lab/Speaking Center, creating an interactive, friendly and supportive Member centered learning environment to ensure Members’ progress successfully.
Ensuring each person that walks into the Center is greeted with a warm welcome and as per company policies and standards
Managing the entrance/lobby area
Driving Member progress through proactively booking classes and activities as well as managing requests and/or changes efficiently
Being an Ambassador for your Center: engaging Members and motivating them on every occasion, as well as taking care of prospects to help support the sales team
Promoting and applying the Wall Street English method in the Digital Lab/Speaking Center to ensure Member success and positively influence ongoing engagement
Conducting our introductory First Lesson to new Members to explain how being part of WSE works and guarantee educational control
Guiding Members through their course in our Digital Lab/Speaking Center
Providing personalized feedback, coaching and support through Advising Sessions to ensure Members reach their goals
Giving extra special support and attention during a Member’s first level
Liaising with Experience and Sales Teams to provide feedback on Members’ progress and concerns
Assisting and guiding Members in their learning and ensure they can engage with the local and global Community 
Broadcasting and openly celebrating Member achievements and success both within the center as well as online through our various digital channels
Administering results of First Lessons, Second Lessons and Advising Sessions in the WSE Learner Management System
Reporting any issues with hardware and software in our Digital Lab/Speaking Center 
Requirements :
GSE level 75 or CEFR C1
University degree or in final year of studies of an English language degree
Experience in teaching and/or tutoring and/or training is an advantage
Experience working in a multinational team with different cultures
Experience working or living in an English-speaking country is an advantage
Detail-oriented; ability to prioritize work load for team to optimize efficiency
Excellent interpersonal skills, supportive and service-minded
Ability to work in a fast-paced environment across all levels in an organization
Creative thinker and team player
“Can do” personality
Fluency in English and Bahasa both verbal and written is mandatory
MS Office/IT literate
Indonesian nationals preferred
Please note this role will be placed at one of our center in Pacific Place, Kota Kasablanka, Central Park, Mall Kelapa Gading, or Gandaria City

Must have skills

English

Teaching

Good Communication Skills

Nice to have skills

Fluent In English Both Oral And Written

Wall Street English

Wall Street English Indonesia is a Community that believes if you communicate in English with Confidence, you will have a world of Opportunity. WSE Indonesia’s brand values are Confidence, Community, Opportunity.

Our vision is to be the preferred choice of English language enrichment for adults. We exist to make Indonesians more competitive through English. Our belief is that the ability to communicate confidently in English will open opportunities which is why we work endlessly in achieving our mission to empower with self-confidence to communicate effectively in English and therefore enrich lives.

We believe that in order to deliver on our mission, English must become part of one’s lifestyle. The WSE Experience and method is built based on this philosophy. WSE is NOT a school and does not sell English courses. WSE does NOT have students, we have members. WSE DOES NOT have teachers, we have English Trainers.

Company gallery