Job description for IT Operations Support Specialist at MVGX Malaysia Sdn Bhd
Join Our Dynamic Team in a Thriving Tech Environment!
We’re looking for an OpsTech Support Analyst to help maintain the health of our services and support our customers across multiple channels. If you're passionate about solving technical challenges, collaborating with a global team, and driving improvements in tech support, we want you on our team!
What You'll Do:
- Monitor & Support: Proactively monitor services and assist customers via phone, email, video, and live chat.
- Troubleshoot & Resolve: Quickly identify and resolve technical issues for customers.
- Collaborate: Work with engineers and teams to solve complex problems and improve processes.
- Mentor & Train: Guide new hires and develop training materials for internal use.
- Communicate: Lead customer communications during critical incidents or outages.
What You Can Expect:
- Cutting-Edge Technology: Work with the latest technologies and tools in a fast-paced, evolving environment.
- Continuous Learning: Be part of a learning culture where you will grow your skills and knowledge through hands-on experience and exposure to industry experts.
- Global Impact: Collaborate with diverse teams across the world, contributing to a leading blockchain ecosystem that’s shaping the future of technology.
- Career Development: Grow your career with us—whether that’s through mentorship, leadership opportunities, or exposure to new, exciting projects.
What We're Looking For:
- Qualifications: A degree in IT, Computer Science, or a related field (or equivalent experience).
- Technical Expertise: Experience in software development or technical support with strong troubleshooting skills.
- Tools Knowledge: Familiarity with network troubleshooting tools (e.g., telnet, tracert, iperf).
- Cloud Experience: Knowledge of AWS and OCI Cloud services.
- Languages: Fluent in English, Mandarin, and Bahasa Malaysia to engage with stakeholders regionally.
