Job description for IT End User Service Perusahaan Retail Terbesar - Palembang at PT Infomedia Nusantara
Job Requirement
Having experience with IT Support and Troubleshooting min 2 years
Proven leadership skills with the ability to manage and coordinate tasks
Bachelor's degree in a related field or equivalent experience
Strong technical troubleshooting with hardware and software (laptop, mobile device, etc)
Expertise with Microsoft 365 products, specifically for Windows 10/11, Excel, Word, Power Point
Excellent communication skill and stakeholder management skill
Active English proficiency (spoken and written) is a must
Ability to work in fast-paced environment and delivering result within deadline
Dynamic and agile, adapting quickly to new situations and challenges
Ability to work independently as part of an agile tea
Job Description
Provide onsite and remote 2nd layer support after Call Center to investigate End User Computing (EUC) incident.
Active Directory & Azure Intune: check user account, computer account, and security group.
Installation standard software & patches in user computer
Video Conference support and maintenace
Support Special Events and Meetings, such as: webcast, townhall, management meeting, SLT meeting, etc.
Support IT non-Asset verification, such as: handheld, printer non-MPS, smart phone, barcode scanner, etc.
Create report periodically of IT & IT non-Asset verification and engage with users for follow up.
Coordinate and escalate with 3rd party to resolve incident if needed.
