Job Requirements
Skills
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Job description for IT Analyst at PT HM Sampoerna Tbk
- Engage with partners to understand business requirements of your service
- Translate business requirements, corporate compliance and security guidelines into the roadmap, communicate new features to all partners
- Coordinate end-to-end activation of a certain set of features, linked to a global program
- Create change requests, resolve issue as per SLA
- Ensure service offering alignment with the Solution Design, Technology Roadmap, IT Guiding Principles and PMI practices
- Participate on assessing external team maturity on periodic basis for continues improvement
- Bachelor’s or master’s degree in Computer Science, Information Technology, Engineering or equivalent
- Familiar with IT Service Delivery & have experience in eCommerce/B2B/B2C processes
- Experience in Cloud Technology (AWS) is a must (certified would be best), while understanding in Software Architecture (Microservices, CI/CD, DevOps), SaaS and API Integration technologies with MuleSoft would be an asset
- Knowledge of agile tools and techniques like: Kanban, Design Thinking, numerous Burndown techniques, numerous Retrospective formats would be an asset
- Have project management certification – Project Management Professional (PMP), professional scrum certification (Product owner, Scale, Agile Leadership), and experience with service management frameworks (ITIL) and vendor management would be advantageous
- Good sense of accountability in driving results and decision-making
- Analytical thinking with curiosity to learn the analytics ecosystem
- Ability to adapt to a changing environment
- Experienced dealing with conflicting priority among technical and non-technical stakeholders and influencing towards common goals (good collaboration skill). Preferably working experience(s) in global organization.
- Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
- Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
- Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
- Take pride in delivering our promise to society: to deliver a smoke-free future
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