Job Requirements
1 - 3 years of experience
Minimum Bachelor’s Degree
This job post is managed by
Winfred Cham
Skills
Job description for Inside Sales Representative at Helius Technologies Sdn Bhd
Job Responsibilities:
· Monitor the status of his/her Book of Business ( “BoB”). Communicate with advertisers in time when unusual spend fluctuation happens to defend revenue or discover new growth opportunity
· Analyse performance of priority accounts (problematic or top-tier advertiser)and create optimisation actions. Optimisation goals include:
I. Account up-selling
II. General creative tips and best practices
III. Bidding/Budget/targeting recommendations
· Communicate budget increase with advertisers and encourage them to increase investment on advertising using Client’s platforms
I. Able to identify high-value opportunities and low-hanging fruit
II. Tier BoB and apply different approaches to manage advertisers of each tier to drive revenue
· Communicate effectively with advertisers and Client’s internal stakeholders (ads review, finance, product etc.) to achieve good customer experience
· Collaborate with Client’s internal resources (POC/Data/self-service project manager/Ads platform/Ads delivery/Sales CRM platform) to support Client’s to develop product features/tools/delivery/account management strategy that empower SMB customers and enhance work efficiency of Client Solution Specialists by providing the advice
· Answer advertiser questions online; provide account setup guidance and simple optimization suggestions for high-potential advertisers through inbound and outbound calls, as well as reach out to problematic advertisers via telephone to provide solutions
· Daily management of target SMB customers advertising on Client’s platforms, provide account optimization advice to advertisers by telephone and email to increase advertisement spend
Requirements:
· Good communication in English and Indonesia
· Minimum 2 years experiences in customer service/Sales
· Minimum education bachelor degree in any field
· Comfortable working night shift
· Must willing to relocate to Malaysia