Skills
Job description for Helpdesk Support at PT Nusantara Compnet Integrator
Deskripsi Pekerjaan:
- Menerima semua notifikasi panggilan terkait IT support (insiden & permintaan layanan)
- Mencatat semua notifikasi panggilan pada software yang disediakan
- Mengklasifikasi insiden, user yang terdampak, sistem, hardware atau software
- Melakukan prioritasi insiden untuk eskalasi yang efektif
- Melakukan trobleshooting berdasarkan best practice
- Bertindak sebagai 1st level support, yang dilaporkan oleh user melalui remote support
- Melakukan Onsite Support ke lokasi User
- Melakukan eskalasi ke 2nd level support dan Vendor
- Melakukan monitoring ticket insiden untuk menjaga SLA
- Mengelola komunikasi yang konsisten terhadap pihak-pihak yang terdampak dengan insiden
- Melaksanaan deployment/instalasi unit baru
- Mengelola IT Asset
- Melakukan update Patch/Security
- Membuat tips & trick untuk menyelesaikan problem yang berada di user
Kualifikasi:
- Pendidikan D3/S1 jurusan IT/Teknik Komputer/Sistem Informasi/ Teknik Telekomunikasi
- Berpengalaman sebagai helpdesk dan onsite engineer minimal 2 tahun
- Menguasai aplikasi MS Office, Operationg system dan aplikasi office lainnya
- Menguasai sistem kerja Operating System Windows (menguasai Linux atau Mac menjadi nilai tambah)
- Menguasai dasar-dasar networking
- Menguasai troubleshooting PC, Notobook, Printer (hardware atau software)
- Tertib dan rapi administrasi
- Memiliki kemampuan komunikasi yang baik
- Penempatan kerja: BSD
Interview process
[edit this] Here at PT Nusantara Compnet Integrator, our interview process will be:
- Apply via Glints
- Screening interview with our recruiter
- Technical interview
About the company
Our company PT. Nusantara Compnet Integrator (Compnet) is a company that has stood the test of time for the past eighteen years. Founded in 1997 at the height of Asian monetary crisis, Compnet has since continued to prove itself as an IT Company that strives in giving innovative solutions and services to the customers we have successfully completed over 10.000 projects so far which there was one of project worth multimillion USD.
In financial terms, the company has multiplied by leaps and bounds from its humble beginning, started from only hundreds of million IDR in capital & located in small & midsize office building. As of now, Compnet has grown into a business group made up of affiliated companies that operate in synergy and supported by over 500 staffs in several offices and 33 service points throughout Indonesia.
We are also proud of our fine tradition of raising and keeping an excellent engineering team. We are the first ever Indonesian company that achieved a Gold Partner title from Cisco Systems and Compnet is today among the six largest national Cisco partners.
Previously focusing as a Network Integrator (integrating network infrastructure), since the past eight years Compnet has added software development and solutions services to complement its line-of-services to become a full-fledged System Integrator. Compnet is now a service company that assist customers in integrating complete IT systems for their institutions or enterprises.
In line with the repositioning, our company statement has evolved into “Helpful and Reliable”.
