Hanoi - Customer Care Agent (Part-time)
Hà Nội, Vietnam
Other
Part-Time
Posted a month agoUpdated a month ago
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Job description
Salary range: 40,000 VND - 52,000 VND per hour
Job Description
We’re seeking 7 Customer Care Agents who will be responsible for responding to emails and customer queries from around the world.
Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of providing answers to both simple and complicated questions in a timely manner.
The position demands an excellent standard of customer service, excellent English writing skills, and a high level of customer satisfaction.
Expectations
- Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels.
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Meet personal/team’s targets
- Keep records of issues/problem for further investigation from functional teams
- Follow communication procedures, guidelines and policies
- Work with managers on the customer feedback
Qualifications
- Excellent English skills, especially in writing and reading (no English certificate is required but English level should be equivalent to IELTS 6.5/TOEIC 850 and up)
- Good computer skills (familiar with MS Office & Google applications)
- Familiar with smartphone/ mobile device/mobile applications
- Excellent interpersonal skills.
- Attention to details and desire to learn
- High sense of responsibility and enthusiasm
- Ability to work independently and in a team
- Flexible, adaptable to new changes
- Familiar with smartphone/ mobile device/mobile applications
- Experience in device/application troubleshooting is highly preferable
- Candidates who can work the night shift are preferable
Benefits
- Attractive salary and benefits, international, fun and professional working environment
- Continuous training to fully develop your potential
- An open and honest culture where people are valued, treated fairly, trusted, and empowered
- Nap room for a quick rest
- Laptop/computer and other equipment is provided
- 200% pay on holidays and 300% on Tet
- Annual health check, annual flu vaccination.
- Free in-house gym and game room for everyone: We love board games, video games, PS5, ping pong, football tables, and VR games
- In-house classes: Yoga and BJJ
- For those who have outstanding performance after 3 months, we may extend the contract for full-time employment.
Working time
- Operating hours: Monday through Sunday.
- 6/7-hour shift
- 12:00 am - 7:00 am
- 12:00 pm - 6:00 pm
- 6:00 pm - 12:00 am
- 8-hour shift:
- 6:30 am - 3:30 pm (1 hour break)
- 12:00 pm - 9:00 pm (1 hour break)
- Required to work from 24 to 40 hours per week. Shifts can be scheduled around agent availability but candidates with open schedules are preferred.
- Weekend and holiday availability is required.
Working Address: Tam Trinh, Hai Ba Trung, Hanoi
All interested candidates are welcome to apply. Please send your cover letter and resume (in English) expressing your interest to us at
Jobs@gearinc.com
Must have skills
Job benefits
- Flexible work hours
- Free food and beverages
- Health and wellness benefits
- Personal development benefits
- Team building events
- Others
About the company
Gear Inc. is an American owned and operated Game Studios located in Hanoi and Danang, Vietnam, at the crossroads of Southeast Asia. A booming hub for innovation and a thrilling place to live and work!
We have an experienced, international team of developers working on top-grossing titles played by millions of casual and core gamers. We are growing our in-house projects and also collaborate with world-class partners like Scopely (WWE Champions, Looney Toons, Star Trek..) on some exciting titles.
We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, but that’s just the start!
Commitment to our people is our real strength and the key to our success.
Company size: +500 employees
For more information, please visit our:
- Website: https://www.gearinc.com/
- Facebook fan page: https://www.facebook.com/GearIncTeam/
Gear Inc. - Where Work Is Play!
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