Job description for Guide Relations (Guide Park) at Mason Adventures
Guide Relations (Guide Park)
Mason Adventures, formerly known as Bali Adventure Tours, is Bali’s leading and longest-established adventure tour operator, with unparalleled experience in delivering world-class interactions, facilities, and services. We offer the island’s finest adventure experiences, complete with insurance coverage for all tours and activities. As a family-owned company that fully manages its operations, including a GPS-controlled transportation fleet, we are committed to providing safe, efficient, and environmentally responsible services.
We are looking for an individual who is passionate about working in a dynamic and professional team environment and is dedicated to creating unforgettable experiences for every guest.
Position Overview
As a Guide Relations (Guide Park), you will be responsible for guiding visitors during activities within the park or designated tourism areas operated by Mason Adventures. Your primary duties include ensuring guests' comfort and safety throughout their experience, providing information about the history, culture, elephant, surrounding environment, and maintaining positive relationships with guests as well as internal team members.
You will also coordinate with other departments to ensure activities run smoothly according to schedules and company quality standards. As a representative of Mason Adventures, you will embody the company’s values through a friendly, professional, and knowledgeable approach.
Requirements
Female candidate.
Minimum education: Senior High School (SMA/SMK) or equivalent.
1–3 years of experience in tour guiding or related tourism roles.
Strong customer service skills.
Experience in tour guiding and guest relations.
Excellent communication and interpersonal skills.
Ability to work effectively both independently and as part of a team.
Passion for tourism and hospitality.
We value enthusiasm, professionalism, and a commitment to delivering exceptional guest experiences. If you are passionate about tourism and would like to join a dynamic team dedicated to quality and service excellence, we would love to hear from you.
