Job benefits
Free food & beverages
Avoid wasting time and energy to buy food at the restaurant or hawker center by yourself. We'll provide the best food for you and your team. Make better use of your valuable time to rest, bond, and do other things that matter to you.
Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Career growth
Ever feel stuck with your career? We don't hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.
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Skills
Job description for Global Client Support at Airpaz.com
- Fluent in English
- Fluent in another language is a plus (except English & Indonesia)
- Experience as a Customer Support Specialist or similar role is a plus
- Freshgraduate are welcome to apply
- Familiar with Travel industry is a plus
- Able to use computer
- Experienced in using help desk software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking ability
- Have a good patience and tolerance when handling rough cases
- Willing to be placed in Yogyakarta
- Respond to customer queries in a timely and accurate way via phone, email or chat
- Identify customer needs and guide customers by using particular features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Monitor customer complaints on social media and reach out to provide assistance
- Inform customers on any new features and its functions
- Conduct after sales services
- Follow up with customers to ensure their technical issues are resolved
