Job description for Front Office & Administration Staff at Ecentrix
Qualification
- Female, with a minimum Diploma Degree (D3) in any major, preferably in Communication, Business Administration, or Hospitality.
- Presentable, well-groomed, and professional appearance.
- Friendly, polite, honest, communicative, and professional attitude.
- Proficient in Microsoft Office (Word, Excel, and PowerPoint); familiarity with Canva is an advantage.
- Familiar with telephone systems, office equipment, and general computer operations.
- Good verbal and written communication skills in English.
- Able to multitask, work under pressure, and manage priorities effectively.
- Creative, proactive, detail-oriented, and responsible.
- Able to work independently and collaboratively as part of a team.
- Willing to work in shifts, if required.
Job Desk
- Welcome and assist guests and visitors in a friendly and professional manner.
- Handle incoming phone calls, direct calls to the appropriate departments or personnel, and take messages when necessary.
- Manage incoming and outgoing correspondence, documents, and deliveries.
- Maintain the reception area to ensure it remains neat, organized, and presentable.
- Operate and maintain office equipment and telephone systems.
- Perform general administrative tasks, including document filing, data entry, and document preparation.
- Provide administrative support for daily office operations and other departments as needed.
- Respond to inquiries and assist in resolving guest complaints or minor issues professionally.
- Coordinate with relevant departments to ensure smooth front desk and administrative operations.
- Perform other administrative duties as assigned by the supervisor.
