Job description for Front Desk Receptionist at Zen Beauty Pte Ltd
About the Role
We are seeking a friendly, reliable, and customer-focused Front Desk Receptionist to join our team. The Front Desk Receptionist will be responsible for managing daily front-desk operations, assisting customers, handling appointments and payments, and supporting the smooth running of the outlet. The ideal candidate should be well-organized, responsible, and comfortable working in a fast-paced customer service environment.
Job Responsibilities
The successful candidate will be responsible for managing customer appointments, including handling bookings, rescheduling, and cancellations. You will coordinate daily appointment schedules with therapists to ensure a smooth and efficient service flow.
You will also be responsible for handling customer payments and sales transactions, accurately processing invoices, and ensuring that packages, services, and product sales are properly recorded. Basic daily sales reconciliation and administrative duties may also be required.
As the first point of contact for customers, you will greet and attend to walk-in and existing customers professionally. You will respond to customer enquiries through phone, WhatsApp, and in person, provide basic information about our services, and recommend suitable packages based on customer needs.
The role also involves maintaining accurate customer records, updating information in the system, preparing basic reports, and supporting outlet documentation. You will also be expected to keep the front desk area clean, organized, and presentable.
From time to time, you may be required to assist with other operational or administrative duties assigned by management to support the overall operations of the outlet.
Requirements
Basic computer literacy and familiarity with POS systems, spreadsheets, and messaging platforms.
Good communication and interpersonal skills.
Strong organizational and multitasking abilities.
Able to work effectively in a fast-paced and customer-oriented environment.
Comfortable handling customer enquiries and sales transactions.
Responsible, proactive, and able to work independently.
Positive attitude with a strong commitment to providing good customer service.
Previous experience in front desk, receptionist, customer service, retail, or beauty/wellness operations will be an advantage.
If you are friendly, organized, and enjoy working with customers, we welcome you to join our team and grow with us in the beauty and wellness industry.
