Job Requirements
1 - 3 years of experience
This job post is managed by
Deepika RAMAKRISHNAN
Skills
Job description for Field Service Technician at Network for Electronic Transfers (Singapore) Pte Ltd
The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain. The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 120,000 acceptance points in the country as well as online payments. The NETS network also accepts NETSPay, UnionPay and BCA cards, and includes 54,000 Unified POS terminals and 96,000 QR acceptance points. NETS is also the issuer of CashCard and FlashPay cards. The NETS Group manages and operates Singapore’s clearing and payment infrastructure for core electronic transfer services FAST, Inter-bank GIRO and PayNow. It is the market leader providing payment and clearing solutions (Real-Time Gross Settlement system and Cheque Truncation System) in the region. NETS is a member of the Asian Payment Network and a council member of UnionPay International.
The Field Service Technician is responsible for installation, retrieval and troubleshooting of terminals at merchant sites
Key Responsibilities
· Support the preparation and deployment of terminals
· Support the retrieval and replacement of terminals
· Support fault call servicing
· Perform the configuration and download the parameter in accordance to the merchant’s requirement
· Upgrading of NETS terminals on-site.
· Briefing of Merchant on usage of NETS terminals, and queries by the merchant on the functionalities of the payment terminals
· Troubleshoot and Service NETS terminals on-site, including ECR connectivity issue, network related issue, and transaction error
· Other ad-hoc duties as assigned by supervisors requirements
· (Full Time/Contract[If contract, the length of contract])
· Role needs interaction with mandarin speaking merchants, proficiency in mandarin will be an advantage
Requirements
• GCE ‘N’ / ‘O’ level/Diploma holder
• Class 2B License or Class 3 Driving license (Both minimum 2 years)
• Work on Weekends as per work schedule/overtime if require
• A team player and able to work independently with minimum supervision
• On job training will be provided.