Job Requirements
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Skills
Job description for FB SUPERVISOR at The Batu Hotel & Villas
- Plan, supervise and control various operations, working closely and manage cooking staff
- Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.
- Constant effective communication with managers and supervisors regarding any guest or staff issues.
- To continuously collect feedback from guests and report it back to the Management
- Encourage and motivate staff with a positive attitude
- Manage all staff by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner.
- Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Kasir to ensure a smooth running operation
- Maintain excellent product knowledge.
- Conduct service briefings.
- Ensure all front of house staff adhere to the ‘company code of conduct’ and ‘standard operating procedures’
- Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediately
- Monitor staff service levels to establish any areas that require attention or further training and provide training where required.
- Ensure the correct set up for functions and bookings for the day
- Ongoing menu and beverage training as well as developing regular tests.
- Monitor staff breaks and general time keeping.
- Monitor and authorize staff clock in and clock out procedures
- Ensure discipline is fair and correct steps are taken
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