Job Requirements
Skills
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Job description for Ecommerce Manager at PT Ruang Market Milenial
- Online & Digital marketing specialist that can develop and execute a marketing plan for Best Meat online (Tokopedia, Shopee, Blibli, JDid, etc)
- Develop and implement market-specific digital strategies that reflect global standards and practices
- Set and optimize a strong activity plan that covers commercial and customer needs
- Optimize on-site customer journey (through banners / teasers, ranking, and Checkout funnel) by reacting to customer data and web analytics. Ensure that desired actions are implemented accurately and in timely way
- Help to inform buying and assortment actions through customer behavior data
- Partner with teams like Merchandising, Media, Customer Insights, Logistics, and Customer Service to secure the best possible offer and experience throughout the entire customer journey
- Drive a strong collaboration with all internal stakeholders. Ensure that all teams work cross-functionally to create synergies, address opportunities, and drive growth in revenue.
- Follow up on and analyze sales, customer, and customer behavior data to identify opportunities and develop actionable insights
- Understand and react to competitive landscape and trends within the e-commerce and retail industries
- Contribute to digital expansion plans and implementation within the Indonesia
- Partner with global SEO channel and Digital Media, Owned to ensure that onsite copy and metadata are fully optimized to maximize search engine authority
- Drive strong organic traffic growth by optimizing local content and assets onsite. Partner with Media team to ensure red thread between communication onsite and in owned / paid media
- Secure relevant communications to and activations for customers through segmentation and personalization. Act upon customer behavior insights to recruit new customers, retain existing customers, and convert channel-specific customers to Mbloc Market customers
- Understand and react to digital marketing and social media trends
- Build strong and collaborative relationships with other teams within the Sales Team to ensure holistic and customer-centric communications across all channels and touchpoints
- Coach and develop team to deliver on sales, profit, and customer experience goals
- Evaluate, follow up on, and manage performance of team
- Determine and set new ways of working and processes within e-commerce function
- Shape e-commerce team and positions based on everchanging needs and expansion opportunities
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