Job Requirements
5 - 10 years of experience
This job post is managed by
helen HELEN
Last active 6 months ago
Skills
Job description for ECM/BPM Admin at Automated Workflow Pte Ltd (Rebranded as CandelaLabs)
Roles & Responsibilities
- Administrate and carry out all day-to-day BAU tasks
- Cross-train with the team members and to provide support effectively
- Review and enhance SOPs and documentation
- Maintain 95% SLA for all tickets and change requests
- Deliver all projects within the timeline
- Plan and perform upgrades/migrations
Career Experience and Qualifications:
Production Support
- Support for BAU on Middleware system
- To ensure all tickets and requests are attended and closed within the agreed SLA
- Ensure Middleware patching is completed as per Regional patch advisory
- Lead and support Disaster Recovery
Lead major projects within Middleware domain (including upgrades, migrations)
- Manage project scope and milestones
- Manage project timeline and stakeholder engagement during project phase
Reporting, automation and Coordination.
- Ensure all reporting, daily, weekly & monthly are provided within the agreed window.
- Process automation.
- Coordinate within various team in regional technology, business units and vendor for any new projects and
- To ensure Middleware infrastructure aligned to regional security baseline and standards.
- Refine/update current documentation on Middleware SOPs.
- Providing standby support after office hours to troubleshoot any system issues and liaise with the respective teams or vendor.
- Taking active role in regional & business driven for all LBUs supported.