Customer Success Specialist (Sales)

Oyen Insurance

IDR3,000 - 5,000/Month

Business Development / Sales

Full-time

1 - 3 years of experience

Job benefits

Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.

Skills

Customer Relations

Telesales

Sales Management

Direct Sales

Sales

Account Management

Job description for Customer Success Specialist (Sales) at Oyen Insurance

About the Role
We are looking for a rockstar customer sales to join our growing team. You will be the face and voice of Oyen Pet Insurance and will be responsible for building deep customer relationships and growing our customer base. You will manage all in-bound leads for about our pet insurance product (and in the future other products), and convert them into paying customers through empathetic and consultative sales.
Duties and Responsibilities
Handle and convert inbound customers’ enquiries across multiple channels: WhatsApp, Social Media, and CallsDevelop an understanding of the client’s needs and questions
Pick-up inbound calls and queries
Explain and educate customers on eligibility, product coverage and exclusions
Delight and surprise customers with our exceptional customer service and interactions
Convert leads into paying customers
Able to achieve daily, weekly and monthly targets
Take outbound calls and instantly develop rapport with our customers
Manage a portfolio of clients ensuring customer retention and high satisfaction, reviewing the adoption of other products.Develop and maintain a smooth and strong relationship with the customers to strengthen loyalty and retention
Work closely with our digital marketing team to share insights about customer’s needs, challenges and behaviour for us to strategically create content to reach more customers
Design and implement customer retention policies
Participate in strategic cross-functional projects to improve processes

Skills and Requirements
Have at least 2-3 years of experience in a sales role ideally at a startup
Ability to instantly build rapport with customers and good with closing sales
Self-motivated and driven to achieve targets set by the team leader
A good listener and have the ability to empathize with customers and stakeholders
Familiarity with CRM and sales tools such as Hubspot, ManyChat, and more.
Have a strong interest in insurance and understanding the basic principles of insurance
Communications: Highly communicative, energetic, loves building relationships and rapport with others and in general a people-person
Adaptable and able to cope with uncertainties in a startup environment
Someone who takes ownership of his or her work and understands the importance of accountability
Receptive to constructive criticism and open to coaching
Have good attention to details
Independent: Proactive and able to operate independently with minimal supervision
Languages: Able to speak and write in all 3 Bahasa Malaysia and English, Mandarin (Simplified)

Oyen Insurance

11 - 50 employees

About Oyen Insurance
Oyen is a direct-to-consumer (D2C) digital insurance platform that provides insurance protection to customers in Malaysia. With our first pet insurance product to market, we work with our vet partners to offer personalized pet healthcare protection, wellness, and benefits to pet owners.
Our early investors include Iterative, Hustle Fund, former leaders, and employees of Silicon Valley/global tech companies such as Airbnb, Facebook, and Rocket Internet (Zalora, Easytaxi). We are scaling very quickly to be one of the largest licensed direct-to-consumer (D2C) insurance companies in Asia.
Why should you join us?
If you are interested in disrupting a US$5 Trillion dollar industry and being at the heart of the action of the one-in-a-lifetime transformation of insurance going digital
If you want to work with experienced and passionate entrepreneurs who have built and witnessed hypergrowth in big tech companies like Airbnb, as well as leaders with experience working as venture builders for a large Malaysia telco company
If you love pets and want to be the pioneer in developing the pet healthcare industry through our pet insurance product
If you love building communities and growing them organically
If you enjoy working in a high-paced environment with some uncertainties but high opportunities and freedom to experiment and make mistakes you can learn from