Job Requirements
Job benefits
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Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
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Free food & beverages
Avoid wasting time and energy to buy food at the restaurant or hawker center by yourself. We'll provide the best food for you and your team. Make better use of your valuable time to rest, bond, and do other things that matter to you.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Skills
Job description for Web Hosting Customer Success Specialist - Local Team at Niagahoster
- Communicate with customers and solve their technical issues related to website via live chat.
- Assist Customers with exact guidance and resolutions.
- Going the extra mile for each Customer is part of the job.
- Focus on the Customer’s success by offering additional services, tools, and products.
- Response and check abuse of service (spam/phishing).
- Constantly grow - learn about IT every day to become a web hosting expert.
- Strong English communication skills (B2 or higher)/TOEFL ITP (500)/IELTS (6,0)
- Proven motivation to develop skills on IT and customer-related skills
- Min Diploma in any field (IT field is a plus)
- Customer focused. Strong ambition in helping customers and solve their problem
- Well developed communication skill, confident, and collaborative
- Availability to work on flexible schedule (full-time only, morning/day/night shifts)
- Having a basic knowledge in the domain, hosting, blog, and website.
- Equal opportunity employer - regardless of your status, you are eligible for the position and its benefits.
- An 8-week paid training course in technology, product, and communication knowledge.
- Individual monthly unlimited bonuses right after finishing training.
- Full remote working opportunities - everyone from Indonesia is welcome.
- A supportive global team who are eager to share their knowledge and spend time with you.
- Continuous personal development: books, workshops, individual mentorship.
- Extraordinary team buildings, birthday presents, company events, and more!
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