Job Requirements
3 - 5 years of experience
Skills
Job description for Customer Success Executive at Seemecv Pte. Ltd.
About SeeMeCV
SeeMeCV is a Singapore headquartered technology business that has been developing leading-edge online recruitment solutions for government agencies, job seekers, employers, recruiters and educators since 2006.
We specialise in providing SaaS based solutions that enable our clients to connect to jobseekers in an innovative and engaging way. Supporting organisations attraction and engagement efforts through the form of fully branded virtual fairs, job portals, career coaching and so much more.
About The Role
As the Customer Success Executive, you report to the Customer Success Manager. You will work with the CSM in ensuring the timely and effective delivery of client solutions, including day-to-day operational reporting, analytics summaries, user-guide and documentation, and providing additional ad-hoc support to our customers and team across our client-base and platforms. In addition, you will be responsible for building relationships with clients, partners, and primary user-groups to ensure the success of various platforms delivered in Philippines.
Job Responsibilities:
- Able to deliver a professional and high-quality service experience in a customer-facing role.
- Adapt to and acquire a strong working knowledge of the offered platforms and processes
- Identifying customers’ needs and maintaining a continuously high level of customer service delivery and satisfaction
- Develop professional rapport with the customers and build positive brand loyalty
- Run regular sessions with clients to optimise platform performance and customer experience
- Conduct and assist in sales activities and events for the generation of more leads.
- Attend to customers’ feedback and challenges in a professional manner and follow through effectively and efficiently to resolution within the team.
- Perform any other duties and responsibilities as assigned by the Management.
About You:
You will be a positive, self-motivated professional with at least 3-5 years’ experience specializing in a customer service, customer success or project delivery role. You’ll be tech-savvy, with a strong interest in the software industry. You are able to work autonomously, taking initiative beyond the scope, driving improvements and concepts independently,
You’ll have strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage) and able to work in a fast-paced environment with demanding clients. You’ll be flexible and able to adapt to any work situation with excellent problem-solving skills.
Most importantly, you’re someone who is enthusiastic in nature with a passion for customer services.