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Job description Customer Success Associate (Presales Agent) RateS
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels (Zendesk, Whatsapp, etc).
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions and educate users about our product professionally
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Analysize and contributing key insights derived from your daily work.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Bachelor’s Degree in Business Administration, Computer Science, Information Management, or other related fields.
- Have an experiences as a Customer Service/Support
- Native speaker in Bahasa Indonesia in order to liaise effectively with consumers.
- Strong verbal, written, visual communication skills in English to liaise with our consumers.
- Attention to detail, consistency, and flexibility.
- A passion for learning, working independently with minimal direction.
- Basic understanding of Social commerce and Internet Industry.
- Comfortable giving and receiving critical feedback.
- Ability to summarize and present analysis result in the context of strategy and user/cultural insights with a persuasive, collaborative approach.
- Committed to meeting deadlines and skilled at handling multiple tasks simultaneously.
- Can operate microsoft Office
- Can work under pressure
- Experience in tech-related startups
- Able to operate Zendesk