Job Requirements
Job benefits
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Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Job description for Customer Success Analyst at ErudiFi
- Assisting students to get the loan (or Danacita’s other products) in accordance with Danacita's operational policy.
- Ensure timely resolution of all customer complaints and issues.
- Develop customer support initiatives to maximize customer satisfaction, as we're responsible for customer retention and make sure that customers are getting their value.
- Working closely with Danacita’s other departments.
- Supporting Operations and Partnerships team with projects & tasks when required.
- Create a daily report for CS.
- Have a background in Telesales;
- Attention to detail;
- Confident in engaging with our customers and can connect well with them;
- Able to understand and resolve issues frequently presented by our students and guarantors;
- Can work in a cross-functional team from diverse backgrounds and rely on others' candid feedback for continuous improvement;
- Able to carry themselves professionally and communicate well as a representative of Danacita;
- Fast-learner and ready to live out our company values: Humble, Hungry and Mission-Driven.
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