Job Requirements
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Skills
Job description for Customer Service Representative at Synagie
- Effectively and professionally manage customer queries (questions, concerns, complaints, requests, and feedback) via call, chat, e-mail, reviews, comments, and other form of communication media on the eCommerce channels and platforms we manage;
- Successfully liaise with relevant parties, both internal and external, to ensure timely, efficient, and effective course of action for customer queries;
- Strategically form a well thought, thoroughly guided, and most appropriate resolution to customer queries that is effective, efficient, and timely;
- Establish stronger customer relationships through courteous pre-sales services and post-sales follow-ups;
- Participate in learning programs, seminars, and classes for continuous knowledge gain on the latest industry trends and best practices; and
- Any other duties as assigned by the management.
- Are passionate about consumer experience, innovation, beauty, fashion, and eCommerce;
- Have experience in any consumer management industry (customer service, hospitality, retail, etc.); and
- Hold a diploma/bachelor’s degree in any discipline of study.
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