Job description for Customer Service - HealthCare - Night Shift at LIGHT HUMAN JSC
1. Job Responsibilities
- Handle customer inquiries via email, chat, and messaging channels.
- Resolve customer issues, provide accurate information, and ensure a positive service experience.
- Escalate urgent or complex cases to the relevant teams when necessary.
- Stay updated on products, processes, and customer service guidelines to deliver effective support
2. Requirements
- High school diploma or equivalent.
- Good English skills in speaking, listening, reading, and writing.
- Able to work in an English-speaking environment.
- Good communication and problem-solving skills.
- Willing to work at night shifts.
3. Salary & Benefits
- Average income: VND 10–12 million/month.
- Basic salary: VND 7.5 million/month.
- Meal allowance, night shift allowance, and KPI bonus.
- 100% salary during the 2-month probation period.
- Social and health insurance.
- 24/7 accident insurance.
- 14 days of annual leave.
- 13th-month salary.
- Annual health check-up.
4. Working Schedule
- Actual Working Shift:
- 9-hour shift (including 1-hour meal break)
- Example: 7:30 PM – 4:30 AM
- Shift assignment is determined by the Team
- Leader/Line Manager
- 5 working days/week (40 hours/week)
- Days Off: 02 rotating days off per week
5. Work Address
QTSC9 Building, Quang Trung Software City, District 12, Ho Chi Minh City, Vietnam.
