Customer Service Executive
Batam, Indonesia
Operations
Full-Time
1 - 3 years of experience
Posted a month agoUpdated a month ago
Job description
Full time position, you will be working on a leading consumer related product/brand and handling product, customer, loyalty / member related questions and requests. Important you have pre-existing knowledge of commonly-used concepts, practices and procedures within a particular field specially related to in-bound Customer Service scope and ideally handling customer enquiries via phone, email, online.
You will be supported with instructions and pre-established guidelines to perform the functions of the job. Possible travel opportunity to visit Singapore HQ.(If the covid 19 Gone )
Essential Duties and Responsibilities:
- Address issues and inquiries related to the clients membership program via email, phone, online Ability to effectively communicate instructions and resolutions at a highly functioning level
- Resolve product or service problems by clarifying the customer's complaint
- Determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to
- Build sustainable relationships of trust through open and interactive communication Go the extra mile to engage customers
- Confidence to reach out to customers and verify / update account information and follow up on prior requests
- Handle product / membership related questions
- Maintains strong product and sales knowledge and champions core service values All other duties as defined by management
Knowledge & Experience:
- 2 years of inbound call centre/customer service experience is essential
- Dealing with loyalty programs and has had some form of retail exposure ie handling customers.
- Strong written and verbal communication skills are essential
- English speaking and confidence is critical and an important skill
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practice
- Knowledge of Microsoft Office Tools and internet search engines
- Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
- Ability to adapt communication style based on the caller's needs
- Attention to detail & strong administration skills
Must have skills
About the company
ABOUT CPR VISION:
As APAC’s leading CRM, Loyalty and Digital Agency, our formula of creative, digital services and technology solutions has helped leading global brands successfully unlock deeper customer insights that has helped grow profitable relationships and a sustainable competitive advantage. Based on our belief that every business is unique, we work closely with each of our clients to better understand their needs and marketing objectives before customising and managing their solutions.
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