Job Requirements
Job benefits
-
Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
-
Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
-
Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
Skills
Job description for Customer Service Executive at School of Music and the Arts Pte Ltd
- Provide excellent customer service to potential customers and handle all customer enquiries via phone, email, socials and walk-in,
- Create a vibrant environment and experience for current and potential students and engage them through School-related events and activities,
- Provide administrative and operational support for all student matters including enrolment, payments, student P-files, scheduling of lessons, allocation of classrooms, collation of forms, handling of feedback and results, and instructors payroll,
- Tracking and updating detailed status reports of all sales leads,
- Engage different stakeholders through liaison with parents, staff and lecturers,
- Assist in marketing and branding strategies to drive sales. Experience with web design, adobe photoshop and/or social media marketing an advantage.
- Preferably a minimum qualifications of a Diploma in any discipline, with minimum 3 years of customer service and/or sales work experience. [Candidates with less qualifications but with relevant experience will also be considered],
- Experience in the education or customer service sectors is preferred,
- Knowledge of the Edutrust framework and experience in handling its processes will be an advantage,
- Highly-motivated, responsible, team-player, positive attitude and possess good work ethics,
- Must be able to multi-task and work independently,
- Strong communication and interpersonal skills in both English and Mandarin (in order to provide excellent customer service to potential English and Mandarin speaking customers and handle all customer enquiries via phone, email, socials and walk-in.)
- Must be willing to work a 5-day work week, including one weekend.