Job Requirements
1 - 3 years of experience
This job post is managed by
Joey Hong
Last active 2 years ago
Skills
Job description for Customer Service and Trade management Specialist at Sonic Digital Pte Ltd
Company Introduction:
CoinClan.io is a cryptocurrency exchange company with operations in Europe, UK and Australia. We are looking for a Customer Service and Trade Management Agent to help answer customers and manage different scenarios in trading situations, this is a hybrid role of customer service, order management from start to finish(when a customer wishes to buy/sell to checking when their payment has arrived into our account and helping send them their coins) and a little bit of compliance and customer verifications)
The key duties are:
- Answering live incoming messages from customers and answering customer’s questions in a very professional and fast paced manner
- Managing trade requests from clients on a trading platform, including checking the order information, and based on the scenario, sending the customers different messages.
- Carrying out document checks and sending to verification teams
- Answering customer information requests or other forms of information requests from the banks whom we work with.
- Checking our ads to make sure that they are active and within certain limits/conditions, optimising our ad prices as needed.
- Helping with releasing or refunding trades/payments to/from customers.
- Escalating any complex or suspicious queries to senior team members.
The ideal candidate would have:
- Additional language skills besides English; Chinese or European languages such as German, Spanish, French, etc.
- At least 2 years of experience either in blockchain/cryptocurrencies or in global technology companies(like Google/Facebook/Airbnb/Uber etc.)
- Ability to understand different customer situations and understand what the customer wants, and what you should do to help them get what they want in the fastest way possible.
- Ability to work remotely with great performance
- Self-motivator with great levels of independence
What's on offer:
- Competitive salary and bonus
- Remote working with equipment provided
- Progression opportunities
Why work with us?
- Do something meaningful - be a part of a company building the future of the digital economy enabled by blockchain technology.
- Competitive salary paid in any currency or cryptocurrency of your choosing (including our tokens/equity so you can capitalize on the exponential growth of our startup with the possibility to achieve financial freedom).
- Fast-paced, challenging, faced with different issues every day - Life never gets boring in a start-up environment.
- Work with an international company & team.
- Great career development opportunities in a fast-growing company.
- Work remotely anywhere in the world with flexible working hours & casual work attire.