Job Requirements
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Skills
Job description for Customer Retention at ASTRO
- Analyze customer behavior
- Gather information about customer complaints
- Write customer behavior's reports
- Analyze customer feedbacks and develop new techniques to ensure customer retention
- Provide excellent customer services and ensure customer satisfaction
- Build positive working relationships with customers for repeat businesses
- Explain customers about new products and benefits
- Minimum 1-2 years working experience as Customer Retention
- Highly proficient computer skills including internet, email, MS Office (Word, Excel, PowerPoint) and Google Sheets
- Excellent customer service skills
- Ability to remain calm and professional in stressful situations
- Advanced communication and interpersonal skills
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