Customer Relations
Must have skills
Nice to have skills
Job description for Customer Relations at Things Untouched
TANGGUNG JAWAB CUSTOMER RELATIONS OFFICER:
(PROBATION PERIOD - 3 MONTHS)
1. Komunikasi dengan customer via e-commerce. Mencatat detil pertanyaan, komentar, dan komplain.
2. Memecahkan komplain layanan dengan melaksanakan aktivitas seperti pengembalian uang, menyesuaikan tagihan atau mengganti barang.
3. Memeriksa untuk memastikan bahwa perubahan yang dilakukan menyelesaikan masalah customer.
4. Bekerja sama dengan Team Warehouse untuk mempersiapkan dan memastikan bahwa orderan sudah akurat dan ready to ship.
MUST-HAVE TRAITS:
1. Empati & kepedulian
2. Ketilitian & perhatian terhadap detail
3. Kejujuran
4. Tanggung jawab.
WHAT YOU WILL GET:
1. Pengalaman dalam bekerja di start-up.
2. Skill dalam berkomunikasi.
3. Skill Public Relations.
IS THIS YOU? Apply now – needed IMMEDIATELY.
We look forward to meeting you!
About the company
Things Untouched is a new, solution- focused approach to simplify beauty. Bringing the untouched, we offer the 1st Body Tape in Indonesia, Fashion Tape, EasySee Cosmetic Bag, and the Most Natural Faux Lash in town.
More than just a brand, we also aim to amplify the voices of women to ensure an equal future for all.
Office address
Jakarta Pusat