The Customer Experience Representative serves as the primary point of contact for customers, providing professional, timely, and efficient assistance with their needs. This role involves addressing inquiries, resolving complaints, and delivering exceptional service to ensure customer satisfaction and loyalty.
Role : Customer Experience Representative
Job Type : 12-Months Contract
Location: Petaling Jaya, Selangor
Working hours : 8am-8pm (9 Hour Shift, 8am-6pm/9am-7pm)
Working days : Monday to Friday (*Alternative Saturday)
Salary : Basic RM2,800 - RM3,300 + Premium Allowance RM400 + 1 Month Contractual Bonus
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• Provides timely assistance and resolutions to customer inquiries and issues
• Assists customers with shipment booking and queries and handles customer inquiries professionally and accurately
• Addresses customer complaints with empathy and finds suitable resolutions to ensure effective and efficient service recovery
• Takes ownership of customer issues and ensures timely resolution, including collaboration with other teams across the organization
• Manages customer cases and service requests efficiently, documenting interactions accurately
• Identifies and mitigates potential issues to ensure a seamless customer experience
• Assists customers in tracking their shipments and providing real-time updates
• Performs other duties as assigned
-Proficient in speaking in English
-Fresh graduates with Degree are encouraged to apply
-Diploma with Customer Service experience is welcome
-Strong problem-solving skills
-Good written & verbal communication