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Customer Experience Representative

MYR2,800 - 3,300/Month
Full-Time · On-site
Posted 21 days agoUpdated 21 days ago

Job Requirements

On-site
Minimum Associate Degree
21-35 years old

Job benefits

  • Career growth

    Take your knowledge to the next level with our assistance program

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Online 10 days ago

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Job description for Customer Experience Representative at Language Talent Solutions

Role Description
The Customer Experience Representative serves as the primary point of contact for customers, providing professional, timely, and efficient assistance with their needs. This role involves addressing inquiries, resolving complaints, and delivering exceptional service to ensure customer satisfaction and loyalty.

Role : Customer Experience Representative
Job Type : 12-Months Contract
Location: Petaling Jaya, Selangor
Working hours : 8am-8pm (9 Hour Shift, 8am-6pm/9am-7pm)
Working days : Monday to Friday (*Alternative Saturday)

Salary : Basic RM2,800 - RM3,300 + Premium Allowance RM400 + 1 Month Contractual Bonus
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Job Description:

• Provides timely assistance and resolutions to customer inquiries and issues

• Assists customers with shipment booking and queries and handles customer inquiries professionally and accurately

• Addresses customer complaints with empathy and finds suitable resolutions to ensure effective and efficient service recovery

• Takes ownership of customer issues and ensures timely resolution, including collaboration with other teams across the organization

• Manages customer cases and service requests efficiently, documenting interactions accurately

• Identifies and mitigates potential issues to ensure a seamless customer experience

• Assists customers in tracking their shipments and providing real-time updates

• Performs other duties as assigned

Job Requirements:

-Proficient in speaking in English
-Fresh graduates with Degree are encouraged to apply
-Diploma with Customer Service experience is welcome
-Strong problem-solving skills
-Good written & verbal communication


Interested? Apply Now!

Interview process

Screening call with recruiter > Interview with manager > Interview with Hiring Manager
About the company
Language Talent Solutions
Human Resources
11 - 50 employees
The beginning of Language Talent Solutions (LTS) stems from the believe that the right talent should not necessarily be restricted to the limitation of borders. Guided by 20 years of experience, we pride ourselves in support of our clients within the South East Asia region in deliver the best international and local candidates with linguistic skills in junior, mid and senior positions in a variety of disciplines and in different industries.
Our team members are multilingual recruiters who speak  English and two other additional languages. They each specialise in building consistent database for each language vertical and in areas such as customer experience, finance, sales, human resources, IT and executive roles . These allows them to provide in-depth advice and information to clients and candidates.
We continue to evolve, grow and work with extensive network of active, committed and reputable recruitment partners across the globe to ensure scalability, agility and flexibility in our solutions.
We are proud and honoured to be able to satisfy our customers in delivering South East Asia linguists resume within  twenty four hours of receiving a job order.
Office address
1-12-6 Menara Bangkok Bank, Berjaya Central Park, Jalan Ampang, 50450 Kuala Lumpur, Malaysia
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Customer Experience Representative