Job description for Court Supervisor (Padel & Lifestyle) at Borneo Pasifik Global
Requirements:
- Diploma or Bachelor’s degree in Sport Management, Hospitality, or related fields.
- Minimum 2 years of experience in sport operations, preferably in padel, tennis, or similar racket sports.
- Strong interest and understanding of padel, ideally an active player or someone who follows the sport closely.
- Good knowledge of padel court operations, match formats, and basic equipment handling.
- Excellent communication and customer service skills, with a friendly and energetic approach.
- Detail-oriented, proactive, and calm in handling operational challenges.
- Willing to work in shifts, including weekends and public holidays.
Job Descriptions:
- Ensure smooth daily operations, including court bookings, member arrivals, and facility readiness.
- Supervise all F&B areas, merchandise counters, waiting lounges, restrooms, and other public spaces.
- Lead daily on-shift staff such as court attendants, cashiers, cleaning crews, and security personnel.
- Prepare weekly staff schedules and manage shift rotations efficiently.
- Conduct daily briefings and ensure all operational tasks are performed according to SOP.
- Check court conditions, loan rackets, and supporting equipment before operations start.
- Coordinate with the maintenance team for any facility issues or repairs.
- Welcome and assist members and walk-in guests in a friendly and professional manner.
- Handle customer feedback or special requests, escalating to the Manager when necessary.
- Educate customers about court rules, schedules, and ongoing events.
- Support event execution such as tournaments, coaching clinics, and promotional activities.
- Provide event reports and documentation to management.
- Maintain venue appearance to align with brand standards and aesthetics.
- Record daily staff attendance, facility incident reports, and stock updates (merchandise, sports equipment, etc.).
- Prepare daily operational reports for management review.
