Contact Center Staff
Skills
Job description for Contact Center Staff at PT KB Finansia Multi Finance
Tugas dan Tanggung Jawab:
- Menerima, mencatat, dan menangani seluruh pengaduan/pesan konsumen yang masuk via telepon dengan baik
- Menjelaskan prosedur singkat layanan pengaduan dan layanan produk/jasa
- Menerima dan menindaklanjuti pertanyaan, pengaduan, maupun proses permohonan perubahan data konsumen yang diterima melalui saluran layanan yang tersedia
- Melakukan follow-up atas pengaduan-pengaduan yang belum terselesaikan
Kualifikasi:
- Memiliki pengalaman minimal 1 tahun di bidang serupa
- Pendidikan Minimal S1
- Memiliki kemampuan berkomunikasi yang baik (diwajibkan)
- Mampu mengoperasikan Ms. Office.
- Menyukai pekerjaan di bidang pelayanan konsumen
About the company
PT Finansia Multi Finance (“FMF” or “the Company”) was founded in 1994. FMF received its multifinance licence in 1994 and is fully licenced to conduct a full range of multifinance activities including consumer finance, leasing, factoring and credit cards.
To further strengthen customer's confidence and trust, on 3 July 2020, PT Finansia Multi Finance has officially joined KB Kookmin Card, part of the largest Financial Group in South Korea and changed our name to PT KB Finansia Multi Finance. PT KB Finansia Multi Finance aspires to be more well known by the public and becomes the leading financing institution in Indonesia
Office address
Office 8, lantai 15, SCBD Lot 28, Jl. Jend. sudirman kav 52-53
