Skills
Job description for Community Manager at Oyen Insurance
Job Requirements
🧡 Work alongside our Customer Success team to engage and support our Oyen Community.
🤗 Assist with customer care needs to ensure customer satisfaction and retention.
🗂️ Compile and report on any community engagement efforts, identifying areas for improvement and growth.
📑 Work with the team to streamline the claims process to provide excellent customer experiences.
Skills
⭐️ Knowledge in documentation and Microsoft Excel is an advantage
💪 Strong work ethic & good attention to detail
🧡 Empathetic and passionate about positively impacting customers' lives
🤩 A degree is not required, but relevant coursework or experience in community engagement, marketing, or communication is a plus
🗣️ Fluent in English (bonus if you are also fluent in Bahasa Malaysia, Chinese, Tamil)
📅 Able to commit for a minimum of 3 months
About the company
About Oyen Insurance
Oyen is a direct-to-consumer (D2C) digital insurance platform that provides insurance protection to customers in Malaysia. With our first pet insurance product to market, we work with our vet partners to offer personalized pet healthcare protection, wellness, and benefits to pet owners.
Our early investors include Iterative, Hustle Fund, former leaders, and employees of Silicon Valley/global tech companies such as Airbnb, Facebook, and Rocket Internet (Zalora, Easytaxi). We are scaling very quickly to be one of the largest licensed direct-to-consumer (D2C) insurance companies in Asia.
Why should you join us?
- If you are interested in disrupting a US$5 Trillion dollar industry and being at the heart of the action of the one-in-a-lifetime transformation of insurance going digital
- If you want to work with experienced and passionate entrepreneurs who have built and witnessed hypergrowth in big tech companies like Airbnb, as well as leaders with experience working as venture builders for a large Malaysia telco company
- If you love pets and want to be the pioneer in developing the pet healthcare industry through our pet insurance product
- If you love building communities and growing them organically
- If you enjoy working in a high-paced environment with some uncertainties but high opportunities and freedom to experiment and make mistakes you can learn from
Office address
C-7-3, Block C, Megan Avenue 1, 189, Jalan Tun Razak, 50400, Kuala LumpurCompany gallery
