Job description for COMMUNITY & MEMBERSHIP MANAGER BILLY PILATES STUDIO at Gong Agency
Billy Pilates is looking for a Community & Membership Manager who is passionate about wellness, hospitality, sales, and building meaningful relationships with our members and community.
This role will focus on creating a strong member experience, growing our local community, developing strategic partnerships, and supporting membership growth.
JOB RESPONSIBILITIES
- Build and maintain strong relationships with members to improve member satisfaction, loyalty, and retention.
- Manage and engage the Billy Pilates community through WhatsApp, Instagram, and other communication channels.
- Follow up prospective members and leads from social media, WhatsApp, campaigns, events, and referrals.
- Support and achieve membership sales targets through active follow-up and relationship-based selling.
- Create personalized experiences for members, including VIP members, birthdays, special occasions, and member milestones.
- Plan, coordinate, and manage studio events, wellness gatherings, community activities, and member engagement programs.
- Develop local communities, including expat, wellness, fitness, and lifestyle communities.
- Build and maintain partnerships with hotels, villas, resorts, beauty brands, wellness businesses, cafés, lifestyle brands, and other potential partners.
- Develop corporate wellness partnerships with companies, communities, and organizations.
- Build and maintain relationships with influencers, KOLs, creators, and community leaders.
- Coordinate collaborations, community campaigns, events, and partnership activities.
- Identify new opportunities to increase membership, brand awareness, referrals, and community engagement.
- Maintain member and lead databases and provide regular follow-up and performance reports.
- Work closely with the Studio, Marketing, Sales, and Management teams to deliver a premium Billy Pilates member experience.
QUALIFICATIONS
- Minimum 2 years of experience in Community Management, Membership, Sales, Hospitality, Customer Relations, Business Development, Marketing, or similar roles.
- Strong communication and interpersonal skills.
- Active English communication skills are highly preferred, both spoken and written.
- Comfortable communicating with local and international clients.
- Strong sales ability with confidence in lead follow-up, conversion, upselling, and relationship-based selling.
- Experience managing communities through WhatsApp, Instagram, or social media platforms.
- Experience in organizing events, community gatherings, collaborations, or brand activations is preferred.
- Having an existing network within hospitality, wellness, fitness, beauty, lifestyle, hotel, villa, expat, influencer, or corporate communities will be an advantage.
- Confident in approaching potential partners and developing new business relationships.
- Target-oriented while maintaining excellent customer service and member relationships.
- Creative, proactive, organized, and able to work independently.
- Strong problem-solving and negotiation skills.
- Professional appearance and a hospitality-oriented personality.
- Passionate about Pilates, fitness, wellness, lifestyle, and community building.
- Willing to work occasionally during events, weekends, or outside regular working hours when required.
- Willing to be placed at Billy Pilates studios across the Bali area.
WE’RE LOOKING FOR SOMEONE WHO CAN
Connect people. Build relationships. Grow memberships. Create experiences. Develop partnerships.
If you have strong communication skills, enjoy meeting new people, love the wellness industry, and know how to turn relationships into long-term business opportunities, we’d love to hear from you.
Join Billy Pilates and help us build a stronger wellness community.
