Job Requirements
Job benefits
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Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Vacation & Leaves
Feel a need for a short break from work? our company is quite flexible when it comes to leaves; be it for vacation, sick, personal, or mental health days. Simply discuss what you need and we will try to cater to those.
Skills
Job description for Collections Officer at hoolah
- Monitor customer accounts and follow up with customers through phone/chat/email for timely payment to minimise debts
- Execute internal processes to optimize collections outcomes on a daily basis
- Review & Process waivers as per guidelines
- Update and manage collections tracker for internal tracking, assessment and preparation of monthly collections performance.
- Work with 3rd party collections partners on escalated items and prepare report on their performance
- Provide timely and accurate updates to internal systems based on customer responses and actions.
- Collaborate and communicate cross functionally on complex cases.
- Identify and analyse potential bad debts and prepare justification for write-offs.
- Mail out Demand Letters to customers based on established guidelines.
- Establish policies and processes to support efficient collections
- Identify opportunities to utilize technology to automate and enhance processes
- Collaborate with finance on monthly and quarterly reporting
- Willingness to try new approaches to get the appropriate outcomes.
- Problem-solving, positive and constructive attitude is a must.
- Structured, factual and data-driven. Ability to deep dive into data and elaborate clear and synthetic insights.
- High level of discretion and capable of confidently using experience and data to assess and recommend the best course of action even in an ambiguous situation.
- 3+ years of relevant hands-on collections experience
- Flexible to work on incident triaging and escalations which may be non standard work timings during incident periods
- Proficiency in Asian language is an advantage. (Malay/Mandarin)
- Strong business acumen and team mindset.
- Standout “can do” attitude and enthusiasm
- Comfortable with ambiguity.
- Flexible and adaptable to change in a fast-moving organization
- Strong communication and interpersonal skills
- #startuphustle
- PHD qualified (Passionate, Hungry, Determined)
- Consultative approach, outcome focused and data driven
- Exposure to consumer payments industry is a plus
- Willingness to try new approaches to get the appropriate outcomes
- Comfortable in reaching out to customers proactively to get results (i.e. Whatsapp)
- 3+ years of relevant experience in collections
- Desire to learn
- Willingness to roll up your sleeves and do what it takes to get the job done
- Excellent communication, organizational, and time management skills
- Work independently but appreciate that team is vital to succeed
- Job Types: Full-time, Permanent
- Culture is important to us - we work hard, have fun and enjoy the challenge with a great team of focused, ambitious hoolahgans
- By nature hoolahgans are hustlers making things happen and bringing energy to everything we do… we call that hoolah “hooping”
- High growth environment
- Note today we are working from home and enjoying communicating, engaging and sharing digitally however an office fit for purpose in the new normal will be the way forward when the environment allows
- We treat hoolah as our own
- We prioritise and collaborate to achieve high impact outcomes
- We are proud of where we are and what we do
- We communicate transparently, the good and the bad
- We work intelligently, driven by data and curiosity
- We listen, empathize and delight our internal and external customers
- Showing hoolah energy & passion to succeed together
- Sharing, communicating, collaborating and hustling to find a way to succeed together
- Together we are #oneteam #onehoolah