Practicum is an online educational platform. We help people who want to change their lives to jumpstart new careers in tech. Our team includes dozens of specialists from various fields, all working together to produce quality educational content. As one of the biggest EdTech companies in CIS we have branches in USA, Israel, and Germany. We're ranked as one of the nest tech bootcamps in the USA in 2021.
With an average employment rate of 71%, Practicum’s career acceleration program provides graduates with the competitive edge they need to succeed. Being launched in 2019 we already have 8k+ graduates and grow our revenue 800% per year. That’s why we produce quality educational content and offer intensive courses in tech — complete with full access to an interactive platform, code reviews, and support from industry practitioners.
We are looking to hire a customer support agent to help students from our international cohorts (Indonesia) throughout the learning process, answering their questions, relieving their doubts, and solving technical issues.
As a customer support agent you will:
→ Help students by answering their questions in chat rooms and social networks;
→ Accompany the learning process, communicate with the student guidance team;
→ Work with a large amount of information and structure it accordingly.
What are the job requirements?
→ Advanced level of Malaysian and English;
→ To be customer oriented, enjoy helping people and be able to multitask;
→ Be able to work full-time day or night shifts (12 hours shift 2/2).
You are an exceptional candidate for this role if you also have:
→ A general understanding of the IT industry and programming languages such as HTML, CSS, JavaScript, Python;
→ Work experience in a help desk, call center, and / or professions related to customer service.
→ Cross-cultural work experience.
→ Comfortable working environment and a friendly team.
→ The opportunity to help hundreds of people accomplish their learning goals.
→ The opportunity to grow professionally and take on new career endeavors.
→ The opportunity to be a part of the young international professional team.