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Job description Client Success Manager Glints Indonesia
- Lead a team consist of up to 4 Account Managers and drive the team to meet the company’s strategic objectives in terms of sales, profit, and growth target.
- Manage client retention rates, job renewal (farming), and upselling different products line to clients.
- Manage long term partnerships and provide outstanding service to the client on commercial and rally for differentiated support from the larger organization.
- Identify the client's value chain and ultimately create value map strategies for own set of customers.
- Work to perform in analyzing Glints customers' satisfaction and needs, which may open up new opportunities for cooperation.
- As a Consultant for our hiring partners, providing the business solutions through Glints products.
- Has min. 5 years of working experience in sales and account management
- Relevant experience in customer-facing success, support, account management, or sales role, is a huge plus point.
- Proven track record of exceeding or high achievements in individual targets either in sales, account management, or a similar function.
- Proven past experience of leading a team consist of min. 4 people and achieving high-performance team target
- Process-driven: high attention to detail, with a process and solution-oriented mindset
- Comfortable working with early-stage products, i.e. you work well with uncertainty and like taking responsibility.
- Comfortable talking with the CEO level and dealing with enterprise accounts.
- Must have a positive attitude
- Ability to write and speak in English is a must-have.