Account Management Executive
Hà Nội, Vietnam
Business Development / Sales
Full-Time
1 - 3 years of experience
Posted a month agoUpdated 12 days ago
Job description
Responsibilities
- Maintaining relationships with key accounts and customer's visits according to the set for territory in order to generate sales volumes, revenues through, conversion, retention and penetration.
- Supervise a team of Account management associates and responsible for AM team revenue.
- Ensure service quality through co-ordination with internal departments.
- Handling customer complaints and enquiries.
- Following up with services failure issues.
- Identify opportunities to grow revenue base with existing accounts and execute this mission.
- Working closely and coordinate with internal stakeholder in handling services failure, billing issues.
- Collaborate with marketing department on regular and seasonal campaigns.
- Identify new channels of revenue with existing accounts e.g. API, advertising.
- Understanding of local business environment is priority.
- Weekly and Monthly reports to the Manager.
What we seek:
- Data driven mindset and master excel or SQL is preferable.
- Vast knowledge and understanding in F&B, E-commerce, sharing economy app are advantages.
- Excellent problem solving skills.
- Able to work under pressure/tight timeframes.
- Able to work independently.
- Focus on detail and data driven mindset.
- Fluency in Vietnamese, proficiency in English a plus.
- 1 - 2 year related working experience in sales, account management, & customer support.
- Excellent interpersonal skills, able to handle stressful situations with a smile.
- Cultural fit: Fast learner, Can-do attitude, Straightforward, Simplify.
What we provide
- Opportunity to be an integral part of one of the most rapidly growing startups
- Opportunity to interact with the Regional and other SEA city teams
- Excellent career growth with our rapid expansion plans in SEA, for high performers
Expected outcome
- Self-motivated: ability to work independently.
- Curiosity: about our customers and our product. Not afraid to ask questions.
- Proactive: in solving problems and identifying opportunities.
- Collaborative: manage multiple internal and external stakeholders with a win-win attitude.
- Highly organized: ability to multi-task and stay organized.
- Attention to detail: ability to pay attention to details with clients and be thorough in all tasks.
- Startup spirit: willing to grind with the team to achieve the targets.
- Good phone manner: most communication with clients are over the phone.
Must have skills
About the company
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it.
Onto our fifth year as a start-up, now operating in Hong Kong, China, Taiwan, Thailand, Singapore, Vietnam and Philippines, our aspirations don’t stop there as our model has the ability to transform how goods moved in any city worldwide. Backed by a team of experienced entrepreneurs, Lalamove offers a great place to add real value because you get real ownership of what you do.
As we launch into Hanoi, Vietnam, we are looking for high-energy, charismatic Sales Associates who can work well under pressure and who exhibits a spirit of excellence to join one of the fastest growing intra-city delivery platforms in Asia.
Think you are up for it? Apply now!
