Account Executive - Surabaya
Skills
Job description for Account Executive - Surabaya at Lalamove Indonesia
Four feet stand firmer than two. Our Account Executive will always guarantee that their feet stand and walk alongside our business users to ensure that delivery is fast and simple. When engaging business users to promote our services and values, you will become the face of Lalamove. As much as we love conversing with our teammates over a cup of coffee and a slice of martabak, you'll be "conversing" in terms of negotiating and generating new leads by nurturing professional relationships over a relaxing pastime that will entice potential business users to fall for our products and services.
You'll oversee end-to-end business initiatives, from cold calling, emailing, and meeting with clients online or in person, closing deals, to maintaining mutual growth in partnerships. You must also be willing to unlearn and relearn the characteristics of each of our business users, as each is unique and valuable in its own way. You are the person who our clients can trust, and who will deliver stability and excitement to our business users and the local community.
Think you are up for it? Apply now and join us as #OneLalamove!
THE RECRUITMENT PROCESSES WILL BE CARRIED OUT IN ENGLISH AND ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED
Job Descriptions
- Serve as the lead point of contact for all customer account management matters both API and Non-API clients
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. biweekly sales results and monthly forecasts)
- Prepare reports on account status, biweekly rebate reminder and monthly report
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
- Planning, executing and evaluating retention program for existing clients
Requirements
- BA/BS degree in Business Administration, Sales or relevant field
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel and MS Power point)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- Willing to work extra hour and extra mile to reaching the goal
About the company
Established in Hong Kong in December 2013, Lalamove was created to make on-demand and same-day delivery possible for everyone at the touch of a button. Today, Lalamove operates in 21 markets across Asia and Latin America connecting over 7 million customers with a pool of over 700,000 driver partners.
Our driver partners operate a vast array of vehicles to suit each market including lorries, trucks, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter.
Lalamove has become the strategic partner for businesses of all sizes to solve their last-mile delivery issues. From independent brick and mortar stores to large restaurants, retail chains and ecommerce businesses, Lalamove helps enterprises from a wide array of industries to scale and outsource their deliveries according to their needs. Companies no longer need to invest in running and maintaining in-house fleets thanks to our unique tech advantages that allow for same-day and advance bookings, and real-time tracking.
Office address
Menara Standard Chartered, Jl. Prof. DR. Satrio No.164, RT.3/RW.4, Karet Semanggi, Kecamatan Setiabudi, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12940Company gallery
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