Job description for IT Support at Kodegiri
We are hiring an IT Support / Application Support Specialist for a full-time, 24/7 rotational shift opportunity to manage service desk operations and ensure high application availability. In this role, you will analyze and resolve Level 0 escalated incidents, execute application reconfigurations, perform root cause analysis (RCA), and collaborate with internal teams and vendors to deliver SLA-compliant technical support. Ideal candidates possess a Bachelor's degree in IT or a related field, 1–2 years of application support experience (preferably in banking/financial services), and basic Linux knowledge.
JOB DESCRIPTIONS:
- Provide 24/7 IT Service Desk and application support on a rotational shift basis.
- Analyze, troubleshoot, and resolve application incidents escalated from Level 0.
- Perform application configuration and reconfiguration based on established procedures.
- Assist Level 0 Engineers in resolving complex technical issues.
- Conduct Root Cause Analysis (RCA) and identify appropriate corrective actions.
- Monitor application health and service availability in accordance with SLA.
- Coordinate with internal teams, vendors, and stakeholders to resolve incidents and configuration issues.
- Validate fixes before restoring services to end users.
- Support minor application changes, configuration, and deployment activities.
- Prepare troubleshooting documentation, knowledge base articles, and incident reports.
REQUIREMENTS:
- Minimum Bachelor’s Degree (S1) in Information Technology, Information Systems, Computer Science, or related field.
- 1–2 years of experience in IT Support, Application Support, Service Desk, or a similar role.
- Experience in banking or financial institutions is preferred.
- Willing to work in a 24/7 rotational shift environment.
- Strong application troubleshooting and analytical skills.
- Basic knowledge of Linux OS is an advantage.
- Good understanding of incident management and service availability.
- Strong communication, coordination, documentation, and problem-solving skills.
- Able to work effectively with internal teams, vendors, and other stakeholders.
- Detail-oriented, responsible, and able to work effectively under time-sensitive conditions.
