Job description for Customer Success Intern at BETTER HR VIETNAM
WHAT YOU'LL DO:
1. Onboarding & Implementation
- Support system setup and configuration for modules such as Attendance, Payroll, Leave Management, and Organization Structure.
- Assist with system testing, data validation, and implementation tasks.
- Collaborate with internal teams to ensure smooth implementation.
2. Product Testing & Documentation
- Assist in testing new features and reporting issues to the Customer Success/Product team.
- Prepare and maintain implementation documents, checklists, and user guides.
- Contribute to the Customer Success knowledge base.
3. Customer Support
- Deliver timely, high-quality customer support via live chat, phone, and email, targeting a first response time of 1 minute.
- Troubleshoot customer and technical issues, recommend best practices, and escalate complex cases when needed.
- Maintain accurate records of customer interactions and ensure timely follow-up.
4. Continuous Improvement
- Support improvements to implementation and customer support processes.
- Provide feedback on product features to help enhance the customer experience.
- Perform other tasks assigned by the Customer Success team.
REQUIREMENTS:
- Bachelor's degree in Information System/Technology, Business Administration, Human Resources or related field.
- Good command of English
- Proficient in Microsoft Office
- Tech-savvy with a strong interest in HR Tech and SaaS products.
- Strong problem-solving skills with a customer-first mindset.
- Eager to learn, proactive, and able to work effectively both independently and in a team.
BENEFITS:
- Internship Allowance: 6,000,000 VND/month + Comissions
- Company-provided work equipment (Laptop, SIM Card)
- Hands-on training in B2B SaaS Customer Success.
- Collaborate with a young, international team in a dynamic, fast-paced tech environment.
Location: Better HR Vietnam Office – 27 Hoang Hoa Tham, Gia Dinh Ward, HCMC.
