Job description for Customer Support at RAMAI
- URU is looking for a Customer Support Specialist to join our growing team!
As a Customer Support Specialist, you will be on the front lines of our customer experience—responsible for answering inquiries, resolving complaints, and ensuring every customer receives friendly and helpful support.
💼 Responsibilities:
- Respond to customer.
- Handle customer complaints with professionalism and empathy
- Provide effective solutions and follow up to ensure customer satisfaction.
- Collaborate with internal teams to resolve complex issues.
- Maintain a positive, patient, and service-oriented attitude at all times.
✅ Requirements:
- Fluent in English (spoken and written)
- Min. 1 year experience as E-commerce Customer Support
- Excellent communication and interpersonal skills
- Patient, empathetic, and solution-oriented
- Familiar with customer service tools (email, chat apps, CRM) is a plus
- Willing to work in shifts
🌟 What We Offer:
- Supportive and inclusive work environment
- Opportunity to grow with a fast-moving company
- Full onboarding and training provided
- Competitive salary
