Job description for Content Moderator - Mandarin (Traditional Chinese) at Gear Inc. Indonesia
The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.
Key skills and experience
- Minimum D3 in any major (all majors are welcome)
- Excellent communication skills in English and Traditional Chinese Language (written, spoken, listening, and reading) with at least B2 proficiency in both languages.
- New graduates are welcome.
- No experience required. But it will be a plus point if you have it.
- Being able to start working immediately is a strong plus.
- BPO experience is a plus.
- Must be willing to work in a shifting schedule
- Willing to undergo training.
- Willing to work weekends and public holidays
- Willing to be placed in Denpasar, Bali (full WFO)
Responsibility
- Review all user-generated content on your platform, including text chats, images, videos, and comments.
- Assess whether the content adheres to community guidelines, make sound a judgment call, and remove any material that violates the standards.
- Manages content safety for short-video products to ensure compliance with legal standards.
- Knowledgeable and possesses a deep understanding of the policies and procedures and ensures swift action to identify and remove inappropriate content before it can cause damage.
- Manages and addresses inappropriate content reports, applies company policy.
- Coordinate with supervisors to deal with contents violating community guidelines and update operations standards
- Perform audit of contents received for sharing on social media uploads
- Review online videos / content / complaints / legal notices received from end-customer on incorrect decisions taken related to copyright work materials
- Review and update content on popular social media platforms
- As per the role: there is possibility to be exposed to potentially harmful or sensitive content in each shift. Personal traits and self-management skills are needed to manage unique risks at a fast-paced environment within the industry.
Benefit
- Attractive basic salary
- BPJS Kesehatan and BPJS Ketenagakerjaan
- Private Health Insurance
- Monthly internal events
- Paid leave
- Career path
- International, fun, and professional working environment:
- Working closely with experienced foreign experts;
- Free drinks (coffee, mineral water, etc.)
- Training and career development opportunities;
- Sport activities and game room.
Working Location: Imam Bonjol No 502, West Denpasar, Bali
