• Proven ability to analyze the Business results over the years. • Expert for disruptive thinking to develop Product & Services. • Problems solver in any critical cases arises along the way. • Extensive Involvement in People development. • Customer Oriented
Kerf Hospitality Indonesia
April 2019 - Present (setahun)
Accomplishments • Provided Feasibility Study with the acceptance ratio of 99%. • Developed UNIQUE CONCEPTUAL that brings the Business Impact by 50%. • Generated 4 Properties to set up between 2020 and 2021. • Improved the method of Recruitment with 70% accuracy to the need.
JLE's Boutique Hotel by Kerf
Januari 2017 - April 2019 (2 tahun)
Accomplishments • Directed the Grand opening the A-Z target by 100%. • Revitalized the tagline Timely & Courteous to differentiate with Competitors. • Delivered the Training program for all Departments reached 24 hours per employee month to date. • Gained the award from Booking.com for 3 Years in the arrow as Best Service Hotel in Manado. • Exceeds the Target of Net Operating Profit by overall 10% within 3 Years
Botanica Nature Resort by Kerf
Juli 2016 - Desember 2016 (6 bulan)
Accomplishments • Educated all the Local Employee that achieved 95% knowhow to serve in the Industry. • Promoted the tour to National Park & Diving Spots reached to guest satisfaction index increased by 30%. • Organized the series of Outdoor Activities for guest such as Tour de Jungle, the Night Hunting Ground, Yoga, and boost other revenue by 30%.
Best Inn Balikpapan by Kerf
Januari 2016 - Juli 2016 (7 bulan)
Accomplishments • Recruited the Operational Staff with qualification needs that match 85%. • Mapped the Operation and Marketing Strategy. • Conducted training for all Employees at 24 hours per employee per month. • Created Brand Image as Jazzy Hotel that Impacts on Business by 70%.
Hanara Wellbeing Centre by Kerf
September 2015 - Desember 2015 (4 bulan)
Accomplishments • Navigated the Service Culture as Hotel Standard from 0 to 90%. • Upgraded the Facilities cleanliness and hygiene to 9 from 6 points. • Produced the Patient Testimony reach to above 70%.
Morrissey Hotel Residences
September 2014 - Agustus 2015 (setahun)
Accomplishment • Headed Market acquisition by 25% for the European market. • Chaired every program which maintained 40% of repeating guest.
Aero Citra Nusantara (Part time)
Juli 2014 - Agustus 2014 (2 bulan)
Accomplishments • Introduced Brand Awareness to 70% of potential clients. • Analyzed and presented to the Board of Directors on the Challenges.
PT Lestari Mega Sakti (Own 2 Hotels)
Maret 2013 - Juni 2014 (setahun)
Accomplishments • Implemented up the System for Back of the House. • Investigated the Financial Deviation and dismiss 8 Employees same time. • Developed the Company Cultures among 50 Employees.
Ameera Boutique Hotel by Kerf
Januari 2011 - Januari 2012 (setahun)
Accomplishments • Restored the Javanese Culture, which affected the revenue gain by 90%. • Programmed Employee ability in serving Costumers. • Redesigned the Interior decoration by putting the Javanese touch. • Spearheaded the Lobby and Parking area to become the selfie spot.
Grand Tropic Suites Hotel, Puri Casablanca, NIKKO Hotel Jakarta (currently Pulman Jakarta Thamrin)
Januari 2006 - Desember 2010 (5 tahun)
Accomplishments • Increased the Best guest comment up to 50%. • Accelerated the Key Performance Indicator of Department Heads at 70% KPI. • Managed 350-team Member operated of 4 towers consists of 1000 units.
Al Harithy Hotel Jeddah, Saudi Arabia, Aryaduta Lippo Karawaci, Ciputra Hotel Jakarta by Swisbell, Santika Premiere Jakarta
Februari 1996 - Juni 2006 (10 tahun)
Accomplishment • Maintained the Guest ledger and Payment. • Reduced the skipper guest by 80%. • Dismissed 4 Supervisors who committed acts of Manipulation. • Conducted the City Tour that grows the Asian market by 50% for the Asian Market.
Sari Pan Pacific Hotel Jakarta
Januari 1991 - November 1995 (5 tahun)
Accomplishment Invented one man for 2 Telephone switchboards at night shift reduced overhead by 30%.
01 Di Fakultas Ilmu Komunikasi
Maret 1993 - Mei 1995 (2 tahun)
Bachelor Degree (Discontinue until 5th semester due to Job opportunity abroad).
Maret 1986 - Februari 1989 (3 tahun)
Business Development / Sales
Hospitality and Travel
Media & Communications
Taken role as City Tour Guide for Asian Market
During my employment in Al-Harithy Jeddah
Agustus 2016 - Desember 2016
Emphasizing to local community in Desa Adat Danowudu through Employees
Februari 2007 - Oktober 2009
National Front Office Manager Association
Chairman of Focus Group SKKNI FO section
April 2009 - Mei 2009
SKKNI Hotel FO Section
President for Indonesia Chapter
April 2008 - Mei 2009
The International Director of Rooms Association based in Cote d'azur France
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