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Product manager with customer lifecycle & relationship management background. Have history of working in social enterprises. Skilled in Digital Marketing Strategy, Relationship Management, and Product Management
Lending Tribe
Januari 2020 - Sekarang (4 tahun)
* Lead product team in Lending tribe that is responsible to manage Amartha lending & field agents experience that results to 1:250 productivity and 1 mio ++ active borrowers * Create and drive product vision & strategy both internally and with key external partners * Manage product delivery & prioritization by work closely with engineering, business, and operations team based on customer impact RevoU is an online education platform transforming the state of higher education indonesia by equip students with the skills that the technology industry needs
RevoU
Januari 2020 - Sekarang (4 tahun)
* Lead instructors to teach about about Basic And advanced CRM modules as part of Digital Marketing class of 300++ students * Teach product and product marketing modules in class of 300++ students * Review and give feedback for other instructors teaching decks, students' basic, intermediate, and advance CRM & product task that is given from the Faculty * Conduct sharing session of real and best case practice about CRM & Product industry in various industries Kitabisa (PT. Kitabisa Indonesia) - Kitabisa is Indonesia's most popular fundraising and donation platform for social causes
Kitabisa
Januari 2019 - Januari 2020 (setahun)
* Lead donors auto-recurring program production to improve donor retention * Collaborate with IT and Growth team to ensure a high quality production of the retention program * Lead donor relationship management (CRM) both offline and online to ensure a high quality retained donors.
Unnamed company
Januari 2019 - Januari 2019
Customer Relationship Management (CRM) Specialist [ ------- * Manage CRM system and communication treatments for donors with multiple communication channels. with team product and marketing to increase donors retention and customer experience * Analyze data of existing donors and create strategy to increase Gross Donation Value per campaign through CRM system.
PT. Crowde Membangun Bangsa
Januari 2018 - Januari 2019 (setahun)
* Partner with operation division to analyze business and marketing data to identify key drivers for driving conversion, retention, and up-sale. ------- * Manage marketing automation including email triggers and batch campaigns throughout the customer lifecycle * - Partner with Content,PR,and Creative teams to drive the development of email communications, and marketing assets to nurture client relationships * Identify customer segments for targeted marketing programs and plan customer offers and incentive programs to deliver ROI-positive results
Unnamed company
Januari 2018 - Januari 2018
Customer Success Marketing [ ------- * Build rapport with customers to increase renewals, referrals, and cross-sell and upsell opportunities * Lead and manage customer engagement and communication programs, such as in-person/virtual events, workshops, annual conferences, awards programs, onboarding and ongoing nurture campaigns * Help marketing and sales meet business objectives through customer advocacy initiatives Air Mineral Pelangi (CV. Tirta Makmur / Lovian.Inc) -local FMCG company that runs in micro e-commerce and top of mind mineral water product in central java
Creative Marketing Executive
Januari 2016 - Januari 2018 (2 tahun)
Creative Marketing Executive [ ------- * Manage online content and social media of brand PELANGI Mineral water * Create social media strategy to ensure online reach and engagement * Manage online advertising and offline sponsorship&promotion
Communication
Agustus 2022 - Sekarang (2 tahun)
Tambahkan keterampilan (skill) kamu dari daftar keterampilan yang baru
Ya
Maaf, profil pemilik belum mengisi bagian ini.
Maaf, profil pemilik belum mengisi bagian ini.
Maaf, profil pemilik belum mengisi bagian ini.