Possessed successful employment experience in a rigorous and fast-paced environment with English-speaking culture in multinational tech company. Quickly adapt to work well under pressure, adhere to strict deadlines and ensured concern is fully addressed. A strong team player and confident to work independently. A resilient, self-driven and hardworking personality giving me big impact to hands-on in any project. Have a good command of English (C2) and computer literacy, not limited to Microsoft Office, Google Workspace, digital marketing tools and logistics management tools related to Operations and Communication. Willing to travel and to be placed in all region of Indonesia.
Deliveree On-Demand Logistics (Southeast Asia) Indonesia
Maret 2021 - Agustus 2021 (6 bulan)
1. Responsible for end-to-end operations within 6 stations and worked closely with Business, Finance and Product department; 2. Handled customer complaint about delivery operations and insurance claim for further investigation; 3. Organized daily report about operational issues and provided live report related to system adjustment over customer request based on applicable policies; 4. Performed as Customer Service and Driver Support in simultaneously (Call Center, Live-Chat); 5. Identified potential customer with high demand and long-term development plan thus led to Business client; 6. Responsible to identify and follow up driver with crisis timing within departure, arrival and Delivery Order status and ensured its movement is managed against on time; 7. Conducted negotiation with fleet partner to achieve fulfillment target of Big Trucks and intra-island delivery; 8. Tools: Ragic Database Builder, Microsoft Excel, Skynet, Freshchat, Xcally, web-admin, fleet partner dashboard. Achievements: Maintained weekly evaluation score above 90%; Successfully stopped repetitive violation from driver and customer which causes big losses for 15+ booking; Discovered new customer from big merchant with intensive order quantity thus led to Business client.
Universitas Pendidikan Indonesia
Juli 2015 - Agustus 2019 (4 tahun)
1. Mastering French for Media, Business, Secretarial, Hospitality and Tourism subject; 2. Undergraduate Thesis: The Sociocultural Aspects Analysis of Carrefour France’s Advertisement and Its Learning. 3. Internship Achievements (French Teacher): 100% of target reached by successfully trained 2 students of SMKN 3 Cimahi thus led to be the winner of La Semaine Française 2019 (1st Winner and 2nd Runner-Up).
Media & Communications
1. Mastering digital marketing srategy, advertising copywriting, SEO, SEM, website design, social media marketing; 2. Issued by the Ministry of Communication amd Informatiin Technology of the Republic of Indonesia. 3. Intensive online training with Babastudio from November 12th to 23rd (80 hours) and scored 94/100.
The 2nd Runner-Up of Best Vocal Group
1. Sports and Art Championship between all student of all branch of Indonesia University of Education within Java Island.
Mei 2017 - Mei 2018 (setahun)
1. Organized all administrative work and meetings, including scheduling, taking notes and writing minutes during meetings; 2. Provided guidance and advice to staff and counterparts as well to participants to various meetings of operations matter as needed; 3. Reached 100% approval rating for 4 proposals and 12 reports of annual events.
Mei 2017 - Mei 2018 (setahun)
1. Oversaw organization schedules, assets, budget and expenses; 2. Maintained preparation, coordination and executions to general evaluation of all performances and projects; 3. Mentored staffs and talents by improving their technical skills to enhance team work-individual performance. 4. Achievement : 2nd Runner-Up Vocal Group Category of Porsema UPI (National) 2018.
Mei 2016 - April 2018 (2 tahun)
1. Organized all administrative work and meetings, including scheduling, taking notes and writing minutes during meetings; 2. Provided guidance and advice to staff and counterparts as well to participants to various meetings of operations matter as needed; 3. Creator of Sign Language concept and created new income of organization from ticket sales up to 196%.