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A dynamic IT professional with 10+ years experience optimizing operations through issue resolution, infrastructure management and strategic planning. Key skills include technical problem solving, IT infrastructure maintenance, security compliance, project management, and process improvement paired with leadership abilities, client focus, and a commitment to delivering business value through innovative solutions. Passionate about sustainability and innovations like blockchain and AI to reduce costs, optimize processes and improve productivity. Committed to excellent customer service and delivering value through technological advancements that enable organizational success.
PT. Cut Make Trim
Juli 2023 - Sekarang (10 bulan)
• Ensure performance and availability of critical IT systems that support business needs and operations • Manage security of company information systems and data to protect from threats and attacks • Evaluate emerging technologies to recommend optimizations and efficiency improvements for existing infrastructure • Direct and oversee activities of IT staff including training, assigning work, performance evaluations, and resource allocation Skills: Leadership • Troubleshooting • Communication • Strategic Planning • Budget Management • Process Optimization • Problem Solving • Team Building • Knowledge of ITIL Framework Tools and Technologies: 1. ERP Systems: Odoo Enterprise 2. Networking/Infrastructure: Mikrotik • Switches • Firewalls • VPNs 3. Operating Systems: Linux • Windows 4. Security Technologies: Antivirus • IDS/IPS • Access Control 5. Databases: SQL Server • MySQL • PostgreSQL 6. ITSM Tools: JIRA IT Service Management
CFund Asia
Februari 2022 - Januari 2023 (setahun)
• Delivered projects ahead of schedule through efficient planning and clear communication • Reduced scope changes by 60% and issues escalated by 50% by establishing detailed requirements and change management procedures • Mentored junior team members, improving their project management skills and helping them deliver work on time • Stay abreast of emerging technologies to recommend solutions that improve efficiency, drive innovation and meet business needs • Build relationships with stakeholders to ensure projects align with business goals and end user needs Skills: Agile • Change Management • Resource Planning • Stakeholder Management • Process Improvement • Team Leadership • Requirements Analysis • Risk Mitigation • Trend Analysis Tools and Technologies: 1. Project Management: JIRA • Trello • Asana 2. Communication : Slack • Microsoft Teams • Zoom 3. Documentation : Confluence • SharePoint 4. Analytics : Google Analytics • Tableau • Power BI 5. Version Control : Git • GitHub 6. Cloud : AWS • Azure 7. Database : SQL Server • MongoDB
PT. Domino Makmur Plastindo
Oktober 2017 - Februari 2022 (4 tahun)
• Oversee all IT functions, implementing initiatives that improved system performance by 30% and reduced issue resolution times by 20% • Delivered all IT projects, upgrades, implementations and migrations on schedule while managing to budget constraints • Drove the IT strategic roadmap, evaluating and adopting technologies that resulted in productivity gains for end users • Established comprehensive IT policies and procedures to achieve and maintain full compliance with industry regulations • Lead a high-performing team, creating processes that resolved most issues internally and reduced external escalations by 50% Skills: IT Infrastructure Management • IT Security Management • IT Project Management • Technology Strategic Planning • Policy Development Tools and Technologies: 1. IT Service Management: Jira Service Management 2. Network Monitoring: Nagios 3. Cloud Infrastructure: Google Cloud Console • Microsoft Azure Portal 4. Virtualization: VMware vSphere • Microsoft Hyper-V • Oracle VirtualBox 5. Remote Access/VPN: Cisco AnyConnect • OpenVPN • Remote Desktop Connection 6. Communication & Collaboration: Microsoft Teams • Zoom • Slack 7. Asset Management: Snipe-IT
BaliTechDude
September 2011 - Agustus 2017 (6 tahun)
• Resolved hardware, software and network issues, keeping systems running reliably with minimal downtime • Answered user inquiries, enabling clients to work productively through trainings that reduced repeat issues by 25% • Maintained up-to-date IT systems documentation to shorten resolution times for other technicians by over 40% • Collaborated with teams to resolve complex issues, leveraging expertise to effectively prevent similar issues Skills: Technical Troubleshooting • Operating System Expertise • Network Administration • Customer Service • Documentation • Complex Problem Solving Tools and Technologies: 1. Remote Support: TeamViewer • AnyDesk 2. Command Line : PowerShell • Command Prompt • Terminal 3. Antivirus Software: Norton • McAfee • Malwarebytes 4. Network Monitoring: Wireshark • Netstat • Ping 5. Backup Software: Veeam Backup • Acronis True Image • Backup Exec 6. Remote Access/VPN: Cisco AnyConnect • OpenVPN • Remote Desktop Connection 7. Hardware Diagnostics: PC-Doctor • Hiren's BootCD • Ultimate Boot CD 8. Disk Imaging: Symantec Ghost • Acronis Backup • Macrium Reflect
Blockchain
April 2023 - Sekarang (setahun)
Pendidikan Matematika
Juni 2011 - Agustus 2015 (4 tahun)
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Blood Donation
Januari 2011 - Sekarang (13 tahun)