I am a professional Customer Service with over 10 years experience in providing excellent customer support and building customer loyalty. Passionate to provide innovation and fresh ideas, able to speak to customers to provide the best service. Large knowledge and high integrity, discipline. Fluently speak English conversation, etc. Industry conscious and technically up to speed with current environmental trends. Creatively driven and logical thinking, likes to learn new things and diligent in working also open minded to be ready to accept opinions.

• Customer Service Agent

  PT. Shopee indonesia

  Maret 2021 - Present (setahun)

  - Personally handles client concerns through live chat or phone - Required to quickly adapt to the company culture - Giving best solutions when customer get problems - Personally handles client concerns through live chat or phone - Required to quickly adapt to the company culture - Giving best solutions when customer get problems

• Corporate Sales Singapore

  PT Aldmic Indonesia

  April 2019 - Mei 2020 (setahun)

  - Handle online transactions from website or corporate email - Scheduling interstate deliveries for corporate clients transactions. - Ensure every transaction is safe as well as delivery - Maintain good relations with corporate clients. - Inform ongoing promotions

• Customer Service

  PT Ace Hardware Indonesia

  Juli 2016 - September 2018 (2 tahun)

  - Serve customers with a full smile, provide solutions to customers. - Offer the benefits of being an ACE customer. - Processing shipping documents and goods exchange documents. - Work according to targets and achieve them, work with integrity.

• Call Center

  BPBD Prov. Jakarta

  Januari 2011 - Januari 2016 (5 tahun)

  - Inbound and outbond call from user - Giving good service. - Making daily reports and working according to ISO standard

• Mercubuana University

  Mercubuana University

  Januari 2011 - September 2014 (4 tahun)

  Lulus - Member, BEM - Member Soccer Mercubuana Football Club

• SMK N 56 JAKARTA

  SMK N 56 JAKARTA

  Januari 2004 - Januari 2007 (3 tahun)

• bem kampus

  anggota

  Februari 2012 - Juni 2013 (setahun)