Amirul Ihsan Rahardjo

Senang bekerja keras dalam tim maupun individu. Selalu mengutamakan disiplin dalam waktu maupun aturan pekerjaan

• Claim Admin

  Asuransi Astra

  Februari 2020 - April 2020 (3 bulan)

• VVIP User Priority

  Bukalapak

  Mei 2019 - Agustus 2019 (3 bulan)

  - Handles email from customer - Deal with inquiries and complaints from customer and the seller in Zendesk - Customer oriented services - Monitoring and reporting transactions pattern from complaint inquiries - Responsible for Premium Account user only

• RTFM Staff

  Bukalapak

  September 2018 - Mei 2019 (8 bulan)

  -Distribute all received complaint tickets from customer to agent. -Bulking ticket at some category. -Monitoring Response time, Resolution time and ticket density. -Arrange rules in Round Robin so all ticket complaints distributed properly to agent. -Responsible to monitoring Threshold Queue on Live Chat platform. -Responsible to toggle on or toggle off Live Chat. -Contribute to help agent solve complaint tickets -Back Up Team Leader on floor. -Creating daily report all agents.

• Customer Support

  Bukalapak

  Oktober 2017 - September 2018 (setahun)

  - Handles email - Deal with inquiries and complaints from customer and the seller in Zendesk - Customer oriented services - Monitoring and reporting transactions pattern from complaint inquiries

• Sekolah Tinggi Ekonomi Islam Tazkia

  01 Di Fakultas Ekonomi

  Juni 2012 - Juli 2016 (4 tahun)

• CSM Award

  2nd Best Agent

  2019

• Indosmep

  Surveyor

  Mei 2017 - Mei 2017

• SentulFresh Indonesia

  Program magang

  September 2015 - September 2015