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Senang bekerja keras dalam tim maupun individu. Selalu mengutamakan disiplin dalam waktu maupun aturan pekerjaan
Asuransi Astra
Februari 2020 - April 2020 (3 bulan)
Bukalapak
Mei 2019 - Agustus 2019 (3 bulan)
- Handles email from customer - Deal with inquiries and complaints from customer and the seller in Zendesk - Customer oriented services - Monitoring and reporting transactions pattern from complaint inquiries - Responsible for Premium Account user only
Bukalapak
September 2018 - Mei 2019 (8 bulan)
-Distribute all received complaint tickets from customer to agent. -Bulking ticket at some category. -Monitoring Response time, Resolution time and ticket density. -Arrange rules in Round Robin so all ticket complaints distributed properly to agent. -Responsible to monitoring Threshold Queue on Live Chat platform. -Responsible to toggle on or toggle off Live Chat. -Contribute to help agent solve complaint tickets -Back Up Team Leader on floor. -Creating daily report all agents.
Bukalapak
Oktober 2017 - September 2018 (setahun)
- Handles email - Deal with inquiries and complaints from customer and the seller in Zendesk - Customer oriented services - Monitoring and reporting transactions pattern from complaint inquiries
01 Di Fakultas Ekonomi
Juni 2012 - Juli 2016 (4 tahun)
Tambahkan keterampilan (skill) kamu dari daftar keterampilan yang baru
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2nd Best Agent
2019
Surveyor
Mei 2017 - Mei 2017
Program magang
September 2015 - September 2015