Job Responsibilities

Advise customers on travel destinations, tour packages, and travel options

Handle flight, hotel, transfer, and tour bookings.

Prepare customized travel itineraries and quotations based on client needs

Assist with visa applications and travel documentation requirements

Manage reservations using booking systems.

Handle customer service enquiries, issues, and travel-related changes professionally

Promote travel products and packages to achieve sales targets

Ensure smooth coordination of all travel arrangements for a seamless customer experience

Job Requirements

Minimum GCE ‘O’ Level & above; Diploma in Tourism & Hospitality is preferred

Fluent in Mandarin and English (spoken and written)

Strong communication and interpersonal skills

Sales-driven, proactive, and customer-oriented mindset

Computer literate in Microsoft Word, Excel, email, CRM systems, and social media platforms

Prior experience in travel sales and customer service is an advantage

Team-oriented, motivated, and able to work independently

Willing and able to work weekends and retail hours

IATA/UFTAA certification is an advantage