Job Summary

First Tel Tech is looking for a capable and hands-on Systems & Cloud Engineer to support our managed IT services and project deployments for SME customers. The role is suitable for someone who can handle more than basic desktop support and is comfortable working on Microsoft 365, Windows Server, cloud services, backup, endpoint security, monitoring, and customer IT infrastructure projects.

The engineer will be involved in troubleshooting, implementation, documentation, and improvement of customer environments.

Key Responsibilities

Provide technical support for customer IT environments, including PCs, servers, Microsoft 365, networking, backup, and security solutions.

Support and deploy Microsoft 365 services such as Exchange Online, SharePoint, OneDrive, Teams, Entra ID, MFA, and basic security settings.

Assist with Microsoft Intune device enrolment, policy deployment, endpoint configuration, and troubleshooting.

Support Windows Server environments including Active Directory, DNS, DHCP, file services, GPO, patching, and basic hardening.

Assist in server migration, cloud migration, email migration, backup configuration, and endpoint security deployment projects.

Monitor and troubleshoot backup, antivirus, server, and network alerts using tools such as Acronis, Sophos, Zabbix, or similar platforms.

Perform onsite and remote troubleshooting for customers.

Prepare technical documentation, handover notes, inventory records, and service reports.

Work with vendors and internal teams to resolve escalated issues.

Support cybersecurity improvement tasks such as MFA rollout, endpoint protection, patching, backup review, and basic audit evidence collection.

Technical Skills Required

Windows 10/11 troubleshooting and deployment

Windows Server administration

Active Directory, DNS, DHCP, GPO

Microsoft 365 administration

Exchange Online, SharePoint, OneDrive, Teams

Basic Azure / Entra ID knowledge

Microsoft Intune experience will be an advantage

Backup solutions such as Acronis, Synology, Veeam, or similar

Endpoint security such as Sophos, Microsoft Defender, or similar

Monitoring tools such as Zabbix, PRTG, or similar will be an advantage

Preferred Experience

2–3 years of IT infrastructure or systems support experience

Experience supporting SME customers or managed services environments

Able to handle both support and project deployment work

Willing to work overtime when required for project deployments, maintenance activities, or urgent support issues. Overtime work will be compensated in accordance with company policy.

Able to work independently and take ownership of assigned tasks

Comfortable with onsite customer visits when required

Good troubleshooting mindset and willingness to learn new technologies

Good to Have

Microsoft 365 / Azure / Intune certification

Experience with server migration or cloud migration

Experience with cybersecurity audits, Cyber Essentials, or security hardening

Experience with backup and disaster recovery testing

Basic scripting knowledge such as PowerShell

Interest in cloud, automation, Terraform, Kubernetes, or infrastructure-as-code is a plus

Personality / Work Attitude

Responsible and responsive

Able to learn fast

Willing to document work properly

Able to communicate clearly with customers and internal team

Able to follow through on issues until closure

Not afraid to troubleshoot unfamiliar problems