The Senior Programme Executive, with supervisory responsibilities for an Active Ageing Centre (AAC), is accountable for the strategic leadership, operational excellence, and community impact of the AAC. This role encompasses comprehensive centre management, programme innovation, team leadership, and stakeholder engagement to ensure seniors aged 60+ receive high-quality, evidence-based services that promote active and healthy ageing in the community. Role involves both office-based work and community outreach activities and may require occasional evening/weekend work for community events and programmes. 

ROLES & RESPONSIBILITIES
Strategic Leadership & Centre Management

Develop and execute annual centre strategic plans aligned with Care Corner Seniors Services (CCSS) Active Ageing Group objectives and AIC service requirements

Ensure compliance with MOH healthcare directives, AIC Terms & Conditions, and regulatory standards.

Achieve assigned KPIs including participation targets, satisfaction metrics (min. 80%), and attendance goals (min. 30 daily ave.)

Lead quality improvement initiatives and implement evidence-based practices in active ageing programming

Manage crisis response and emergency procedures, ensuring staff and client safety protocols are maintained.

Programme Development & Service Delivery

Design and implement comprehensive programmes across five Active Ageing Programme (AAP) domains: Physical, Cognitive, Social, Learning, and Volunteerism. This includes maintenance of regular weekly programmes across all AAP domains with measurable outcomes and organising of quarterly community events to enhance community integration.

Source external trainers and facilitators for specialized programmes. Co-facilitate programmes when required.

Monitor programme effectiveness through participant feedback, attendance data, and outcome measurement.

Community Engagement & Outreach

Implement targeted outreach strategies to achieve designated senior recruitment targets as per AIC requirements

Establish and maintain partnerships with community stakeholders. Lead community events and initiatives including block parties and neighbourhood engagement activities

Achieve annual Ground-up Initiative (GUI) targets with min. 24 sessions engaging 160+ unique seniors

Represent the centre at community forums, networking events, and inter-agency meetings.

Team Leadership & Development

Supervise, mentor, and develop programme staff, providing regular performance feedback and identify training needs, professional development opportunities for staff

Foster a collaborative, inclusive team culture that promotes innovation and continuous improvement

Manage volunteer recruitment, training, and deployment in accordance with CCSS Volunteer & Community Engagement guidelines

Financial & Resource Management

Manage annual centre budget. Oversee procurement processes and maintain asset registers.

Monitor expenses and maintain financial accountability for funded programmes

Identify funding opportunities and collaborate with corporate donors, sponsors, and grant providers.

Data Management & Reporting

Maintain accurate client data in Salesforce CRM and other management systems, ensuring confidentiality and PDPA compliance

Monitor centre KPIs including attendance, participation rates, and programme outcomes. Submit timely reports to internal and external stakeholders (AIC, MOH)

Conduct regular programme evaluation and prepare improvement recommendations

Maintain documentation for audit and quality assurance purposes.

Information & Referral Services

Oversee client intake processes including Community Screening Tool (CST) administration where applicable

Manage information and referral services for enquiries. Coordinate referrals to appropriate healthcare, social services, and community resources.

QUALIFICATIONS

Degree in Social Work, Gerontology, Community Development, Psychology, or related field

REQUIREMENTS

Min. 5 years progressive experience in seniors' services, community development, or healthcare settings or 3 years in supervisory or leadership roles, preferably in AAC or similar community-based settings

Leadership excellence including team development, performance management, and change leadership

Programme design and evaluation with understanding of evidence-based practices in active ageing

Stakeholder engagement with proven ability to build and maintain community partnerships

Proficiency in Mandarin and/or local dialects to effectively serve diverse senior populations

Data analysis and reporting with proficiency in Microsoft Office, Salesforce CRM, and data management systems.

WORK LOCATION: Toa Payoh

Thank you for your interest and application. We regret that only shortlisted applicants will be notified for interview. If you need assistance, contact our talent acquisition team at joi•••@carecorner.org.sg.